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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I ordered 6 boxes of lenses. When I opened the first one, two lenses were dried out -- they could not be used.
I called customer service requesting two new lenses. They said, "oh no, you have to send the whole box of 6 back." Ok, I follow directions. I now expect them to send me one box with six lenses in it.
Then the fun really started! They refused to send me ANY lenses, nor refund my money! Many many battles and calls later, I finally did get a box of lenses. VERY POOR CUSTOMER SERVICE!
It was very easy to do everything on line. I received them in just two weeks.
Everything was great. Easy to use website and shipping was fast and accurate
When I need to order contacts, it is a very easy process. Thank you!
Very dependable great company. No change needed. Great prices
I thought I would have mixed type lenses—hard with soft edges. These are hard only.
Love lens.com. I love the reminders to get more contacts, the quick delivery, and easy ordering.
I was able to reorder my Boston lens online easily. It's less expensive than other sources fir me
Received contacts but couldn't see. Got on line with Vin. Decided to return contacts. Received RAM and sent back contacts. I received email letting me know they were received. Went to eye Dr they saw that contacts were sent with a - instead of a +. Called and ordered correct prescription. Received they are correct.
It's easy, safe and receive contacts fast.
This process was quick and easy. I received the lens quickly and without hassle.
Fast, easy and good price. Will use this company again and will let family and friends know about your company
First time ordering contact lenses through a website and I was a little afraid but I trusted them and I got them ordering was easy and I received them fast.
Lens.com provides reliable service. One of my contact len prescription was not kept in stock so I had to wait for about 10 days before shipped. Contact lens prices have increased almost 100% over the past two years. This has been a significant problem regarding of contact lens vendor.
It was a quick turnaround from ordering the lenses then receiving them. Same brand from my eye doctor!
I first used lens.com about 9 months ago after getting a high price quote from 1800contacts. 1800contacts does offer free, quick shipping, but lens.com does not. However, considering shipping, the price of the transaction was still lower at lens.com, for the same lenses.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members