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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Very good, thank - you for fast delivery. I will order from u again
After buying contacts from my optician for over 20 years, they stopped selling the brand I was wearing. Lens.com sells a similar brand at a very good price and worked with my optician to get the correct prescription. Thank you for serving my needs.
Positive interactions and easy to work with. Will order again when needed
After having my prescription on file, re-ordering was very easy, and I received my order very quickly. Thanks!
Placing the order was easy, the contacts were shipped promptly, and arrived as ordered. Thanks for making the entire process easy.
They got my right prescription corrected fast and promptly to my address.
It's easy to reorder and the shipment was timely! Thank You!
The over a hundred dollar cost for fees and shipping of a few ounces of contact Ken's absolutely SHOCKED me, and deterred me from getting what I needed. I had to buy less. Will now purchase locally.
The lenses were shipped from a couple states away!
It makes NO SENSE.
Very upsetting.
Fast and easy to get my contacts! Would definitely use them again!
Was supposed to be $69.99/box got 2 boxes and price was $170.00. This was $30.00 more with no breakdown/explanation
I have been receiving my lenses from Lens.com for over 20 years. That should say it all!
The price per box wasn't that much lower then the eye doctors. When you add fee's the even went alittle higher. I need to order my contacts but I will be watching the fee's real closely. Probably will order from my doctor.
My RX expired the same day I placed my order. Lens.com offered an eye exam through my phone! How cool is that? I was able to get my replacement contact lenses same day!
East to order contacts, great communication and fast delivery.
Easy process to update your brand of lens
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members