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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I got a defective order and had no problem getting a replacement set from them. Excellent service.
The delivery and service was good. I find the way the prices are listed, even outside of rebate offers, to be misleading with no way to know the real up front price, much higher than that listed in all the initial searching, until the final step of paying the bill. Still price is better than other sites we've seen.
Good delivered in time and the order was correct. Perfect!
Lens.com differentiates themselves from the competition with the best prices and the fastest service. This is the place to purchase your contacts. Really, it's a no brainer.
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Very happy with my products and customers service. No problems at all. Easy to or and fast delivery.
Received in great timing. A lot cheaper than most other online places.
Ordered my contact lenses and they arrived in a timely manner.
My go to, always delivers faster than I thought it would, recommend
Fast delivery and efficient. Ordered from them several times and never had an issue
Order thru this site for a long time and they have never let me down. Will always recommend this site to all my friends and family and they also have a great experience. 😁
Quick and easy, can if you fill out the form, you can get some money back!
The lady that answered my call, was very nice and helpful. I will definitely use again.
Using your online ordering was easy. I just wish I had more options.
I don't like your hidden processing fees!
Super easy and quick. It was not a hassle and I would come back and order again.
On time delivery and right prescription thank you for being prompt
Been having trouble with site and prescription.etc tedious!
Great, fast delivery, easy to order, usually accurate
I have bought contacts from here before, and I'm pretty happy with them.
I agreed to pay the initial purchase and shipping, but then was charged almost double, due to outrageous fees and tax recovery add-on's.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members