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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Great fit... Quick delivery... I have enjoyed my contacts and will be ordering again through y'all.
Best price of all the sites I checked, even better than Costco.
Arrived quickly.
Easy ordering experience and received the contacts within a week!
Able to get contacts quick and easy. Appreciate that they are able to confirm prescription online
Great customer service. Get my contacts in a timely manner and never have a problem with them
A big thank you for the fast response and delivery.
Sincerely,
Tim
I have not received my contact lenses! Can someone tell me when I will receive them?
Left contact scratches my eye, and has caused an infection.
Lens were delivered fast and very affordable. Great all around experience. Thank you
My contact lenses arrived on time and in good condition.Thank you
Customer service was really good.
I appreciated the help when the site wasn't working well to place my order.
Good prices and fast shipping too.
Came in faster than quoted, great price that managed to beat both my doctors office and 1-800
I ordered my contacts over the phone. Representative was helpful and efficient. My lenses arrived exactly as promised. I very highly recommend lens.com.
I received the lenses that I ordered in a timely manner, though I am very disappointed that the lenses all expire in less than a year. Seems they've been sitting in a warehouse for an extended period of time. I ordered twelve boxes of 6 to last for two years, but I won't be able to use them for that long.
It was easy, fast and smooth transaction. And I could order just 1 box.
They arrived quickly but I still don't understand the price breakdown and there is never a breakdown on the paper when they arrive
Contacts have great prices. When I placed the order it said 5-7 business days and came in about 3. They verified my prescription right away and got them shipped. Very happy with the turn around
Very fast and reliable service! Have been ordering from Lens.com for several years now.
Been using Lens.com to purchase my contacts. I like the fast delivery and easy transaction.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members