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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Good shipping was easy. East to order and reorder. :): ) :): )
I've used lens.com for years they've been very good with me the only thing I feel is the shipping and handling charges are a little high but all in all that equals out most of the time to a better value than other places... the price for my contacts came out slightly lower than my America's best price for the Biofinities. And if there's a rebate involved you usually do very well... this order did not have a rebate included because I ordered only one box each..
Great do far been super helpful with all orders and returns
By choosing Lens.com I saved almost $30.00 compared to 1-800-contacts. They couldn't even do a price match guarantee that they offered. Thanks Lens.com
Easy ordering and on time delivery. Never a problem with reordering.
It has always bee a pretty good experience
I ordered 2 different items and wanted to cancel one. The customer service was very helpful.
This is the way to go when ordering replacement contact lenses. Easy-to-follow steps had my new disposable contacts in great time!
Great order. Exact prescription arrived in a timely manner. Thanks a lot!
Easy, relatively fast and efficient! Have used Lens. Com for many orders and never disappointed!
Requested for a erroneous order to be cancelled and it was handled quickly and efficiently by customer service. Thank you! I've reordered correct supply.
My first time ever ordering my own contacts and the process was simple and easy to follow. I would most definitely recommend to family and friends, also the shipping was great! No hassle.
I was able to place my order and upload my prescription with ease. My order came quick and well packaged.
No problems easy and quickly done…!
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Even with a problem with my script from a Quack eye doctor, I still was able to get my lens in a timely fashion. Thank You!
I am satisfied with the contact lenses and they came in a timely manner.
Sometimes it arrives late,this time it was fast delivery. Always easy to order with no problems.that is what a client wants.
Everything from the ordering process to the delivery was perfect and painless!
So easy! I went to the website, found my contacts, uploaded my prescription, and placed my order. My order arrived a few days later. I double-checked and it was completely correct. So much easier than other websites I tried to use!
Thank you for being efficient and getting the order sent quick!
Easy process. Have used for years. Very happy with Lens.com overall.
Easy to order. Just select your prescription on the drop down menu and pay & order. Order arrived in about a week.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members