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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I was very pleased with the ordering experience and the prompt delivery
The website made ordering easy. My lenses arrived in a few days and were securely packaged. No issues at all
Order received as described. Shipping speed was as advertised.
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Found it very easy and convenient way to order replacement lenses.
I thought I could just send my prescription and you would contact the Eye Dr. I had to get more information from the eye Dr and doing it all through email was difficult as I'm not real techy
I marked the check box saying I didn't want a contact lens case included and it still came
This was my first time ordering contacts online and Lens.com made it so easy!
Their customer service did a Great job! They were up for anything and serviced me well.
Great way to order contacts. Quick and easy, and much easier than other places
Great place to order contacts! I will order all of my contacts through Lens.com from now on!
I received my order within a few weeks from ordering. Being able to purchase 1 box, got me buy until my next appt.
Best price for a small quantity of a replacement lens. Will use again.
Fast service
Great selection
Nice staff
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Website remembered my previous order, prompted me when my exam expired, and ushered a seamless reordering process. Shipped fast as well.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members