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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Ordering from Lens.com has always been a good experience. It's simple, easy and if something goes wrong they always call to follow up.
Would use lens.com again, easy to purchase and fast shipping
I really enjoy this service and the customer service is great. I've never had an issue with Lens.com
I was traveling for the holidays and realized that I had no spare lenses, and an expired prescription! After a quick online eye test I was able to order some new lenses, which arrived a few days later at my relatives house.
Easy to order and arrived quickly. Will order contact through this company again.
Love the contacts just don't know why they are so expensive for two boxes
Very prompt fulfillment of my order. Right product at an affordable price. I have been ordering for several years and there has never been a problem.
Very easy order process. Prices were good and no surprise add-ons.
Shipped quickly after I placed my order. Also, came and was what I ordered for half the price of my eye doctor.
Great service. I had to change my shipping method and the service rep was so helpful.
This company confirms delivery. Having a follow-up shows the best customer service.
Fast shipping, easy to re-order online, good customer service and updates via emails
Fast and efficient delivery. Got them within a week of ordering them.
I ordered contacts and that's all I received the last order I received contact storage case to put my contacts in after I take them out now I got nothing
My experience, as always was great. This is why I always order from Lens.Com.
Highly recommend
Fast dependable delivery! I will order again! A friend referred me and I'll continue to do the same
No hassle at all I receive my script on time in the mail and it's right everytime
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members