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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Great pricing in comparison to others! Fast delivery and easy online experience.
Shipping receiving and tax fees are to expensive.
Maybe if there is a pick up location it would knock off some fee's.
Thanks for the expeditious and meticulous handling of my contact lens order. The ordering process, verification, and delivery of the requested lens items was exemplary. I will be verifying the order contents for accuracy over the next few days. Based on past experiences I am confident everything will meet specifications. Thanks again for the great work.
I have been purchasing my contact lenses from Lens.com for several years now, and they have never failed me! They are reliable, convenient, and ship fast. They also offer rebates which is a plus
Frankly haven't used Lens,com for a couple of years for no particular reasons just lazyness on my part, but lost one of my hard lenses over the holidays. My optometrist office was closed, so I logged into my old Lens.com account, it was still there, Uploaded my prescription, ordered my lens and it was processed and arrived very quickly. Definitely back as a customer!
It was great service and quick delivery especially around the holidays.
Quick and easy and reliable. I always use Lens.com for new prescriptions or just reorders!
Easy to order and my contacts got here quickly! I needed a specific RGP lens, that you had. Thanks :)
Knowledgeable customer service. Lens came quickly.will use this service again.
Very easy to place order.Highly recommend this company.Will definitely reorder
Simple process, got exactly what I requested. Good service.
Very happy with delivery time and communication. I don't wear my contact every day but when I need to place another order, I always go to them.
Great value and quick delivery. Happy with my product will use again
Good but this is a ridiculous requirement to submit a report on this experience
When I ordered this box last year, it was only $50. This year it was $100. I don't understand.
Good - but please stop soliciting and wasting for information
I realized I had no left contacts left and googled my contacts. Lens.com had the best price and I got them quickly!
Return customer, reordered several times with great results
Very convenient and cost-effective re-ordering process.
Did not accept a scan of my script, had to wait until we could reach doctor's office to get another script which took several days.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members