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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Was not easy this time to reorder the lens. Ended up calling and go some good help.
Why can you not upload a current prescription untill the very end of making the order?
Also lens are not the same as previous orders. Color blue is different plus very sloppy dot on right lens
Customer service is friendly, helpful and efficient. I re-ordered in quick fashion and was pleased with how easy it was.
My order was shipped correctly and in a timely manner, l have been using lens.com for a few years and been satisfied with their service.
I received my contacts on or about the time quoted me! I have no complain to the service I received! Thank You!
Better price than buying through local optometrist. Wish shipping was quicker.
Excellent, thank you so much for all that you offer, my contacts are great. Not sure how i feel about this survey. I have made several attempts.
Thankful this is an easy safe process
The ordering was very smooth, the Rx was confirmed with my optometrist promptly, and my lens was received very timely. Very smooth process and accurate, timely results. I would order again without hesitation.
Received quickly, accurate prescription fill. Competitive pricing
It was good order was delivered accurately and on schedule.
Quick and easy.way to buy contacts. Used the remained of my HSA.
We are very happy with our order. It was really easy and delivered quickly!
I have hard lenses, called gas permeable lenses. They are not as common as soft lenses, but have gotten more expensive. Were $110 per lens at the eye doctor, only $80 for a pair through Lens.com
Easy to reorder. Fees make the cost more than you would expect
It was short one box. But had great service and all was quickly resolved. Great experience
But the total amount of money was a lot more than I had expected
** i had just received an order 2 weeks before the June 19th order! Need to fix subscription.
Ordering process was straightforward, correct product shipped and response was rapid.
Great pricing in comparison to others! Fast delivery and easy online experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members