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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Everything was as ordered. Great deal!i will definitely order again soon
This was such an easy process to order. I appreciate the checking up to see if I got my order.
But they did arrive and I'm happy with my new contacts. Only the product and the initial processing was in the site's control. Post office was the majority of the time.
Experience was direct and timely.Had a small issue the form of payment which was fixed immediately.
Great experience, and exceptional delivery. The package was delivered well before the delivery date. The website makes ordering easy.
Not sure if I've kept the name of the lady that helped me. If you keep a copy of call ins and attach it to my name, she was amazing. She did a fantastic job helped me out and moved the correct order through very quickly. I really appreciated her help. She did a fantastic job. I have told family and coworkers about. Lens.com
I ordered contact lens with a prescription from my doctor. The prescription wasn't filled correctly by lens.com, but they made good and sent corrected lens prescription at no additional charge.
Thank yoU!
My first order for a contact was not right.i was told initially there were no exchanges or refunds. I couldn't see a thing with it. I called again to explain and they sent me a replacement that is working well.
Thank you
Lens.com keeps record of prescriptions so it's easy to reorder and fast delivery. They also offer coupons for discounted price.
This is my third time ordering contacts and it's been a smooth experience. I save money ordering through Lens. I did have an issue with USPS not delivering my order. I contacted Lens and they immediately let me know they could send me another without any additional charge. I had to complete a form acknowledging that I did not get my order. Afterward, everything came as it was supposed too. Thank you.
Easy shopping experience...many brands to choose from...
I have saved the contact information and plan to reorder. I am happy to refer others to this company for purchase.
Very easy to navigate the website. I got a call to verify my prescription and the person I spoke with was very pleasant and helpful. She also got my order processed quickly
Not many sites offer gas permeable lens for purchase. Theseare the only lens I have ever worn and thank you for being here! They fit great and are a perfect backup for if I need them!
Delivery was good packaging was perfect overall happy. Thanks!
Very easy and quick to do, but I found some options missing, particularly for Adding strengths for Multifocal lenses. I had to choose between a strength too low or too high bc my prescription was not listed, yet right in the middle. That is the only reason I did not give 5 stars.
They're perfect! I had bad experiences with another site but they came in & they're amazing
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members