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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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You charge a ridiculous "processing" fee that is not shown upon checking out. Just charge more for the contacts rather than using false advertising. I won't buy from rhis site again.
Experience was great no issues with the order that was recently placed for my contacts..
Delivered in a timely manner. I would recommend lens.com to all my friends and family
A person I dealt with on the phone was helpful. I made the experience of ordering the lenses, simple and easy from start to finish.
Perfect Great Everything went fine and showed up perfectly.
If you buy from anybody else your crazy best service never had a bad contact.
Perfect! Fast, easy, not affordable, easy eye test which i think wasnt really considered anyway, just aother way to get $10 out of me'
Contacts arrived in a timely manner; well packaged and order was correct Thank you
I had called because my prescription was adjusted from my new provider. The costumer service reps were very nice but I had called twice because each time my right eye prescription was not corrected and changed back to what it initially was. I called again and they said they changed it in the system and I still ended up receiving the wrong right eye power.
Convenient and fast when ordering through subscription. I don't have to worry about going without contacts.
Informative, and courteous interaction with service representative.
Everything was great, and the customer service was even better!
Very enjoyable and received my order in a timely manner! Will be ordering my contacts from here
Uploading prescriptions and selecting lens are super easy. Can't beat the prices!
The price listed before I added to cart was over $100 cheaper. The cart also doesn't give you a breakdown of what makes up the total, it just gives the total, so there was no way for me to see what caused the discrepancy. It still ended up being cheaper than my in network provider.
Also, it is annoying that you don't get a tracking code. Overall I will keep buying contacts here as long as the price is competitive with other similar sites.
Everything was as ordered. Great deal!i will definitely order again soon
This was such an easy process to order. I appreciate the checking up to see if I got my order.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members