On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The site has the best price for contacts and I haven't found better prices
Quick and fast delivery. Will use them for future orders…..
I've contacted other online sources for contacts and found Lens.com to be the lowest!
Delivery was fast. I was very satisfied with the whole process.
Price good. Much less than doc. Glad I could track delivery.
Great customer service. The actions to remedy an issue was quick and professional.
Easy to use the site. After confirmation of prescription, speedy delivery.
The ordering process was easy and I liked the online eye exam. I was completely out of contacts and needed them in a week, so I didn't have enough time to go through the whole process with my eye doctor. I got my contacts on time and had a great experience.
It was very simple to order & it took about a week to be delivered. It kept me updated & also gave dates when it would be delivered wich was true & it was put into my mailbox with no problem
Easy to order, quick to deliver. I have switched from 1800 Contacts!
Just very slow shipping if you need them promptly!
Unsure of freshness/quality of lens itself. Seems thicker than my others and irritates my eye.
Lens.com has always been helpful when I have had trouble with my contact lenses.
I was a bit skeptical to actually order online. But it seems some optical places do not provide gas permeable lenses. Soft lenses seem to be the thing. However, wearing hard contacts for over 55 years, I didn't want to change. And paying out money to see another eye dr. That would work with me seemed unthinkable when I have no insurance.
When I received my contacts, I cleaned them up and put them in my eyes. They felt a bit rough, as though the edges needed to be polished down (my eyes have always been a little sensitive that way).
The second thing was …. I could see refreshingly well from one, but the other was a total blur…. As though it had no prescription.Today, I will be arranging to have them returned for a check and see if anything can be done about that.
Therefore, this review is incomplete.
Showed one price until I hit submit payment then almost doubled. Then it was too late, order had gone through.
Ease and quick delivery was helpful. Appreciated the quick turnaround after ordering.
Easy to work with and arrived on time
Great contacts at an amazing price
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members