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From the business

Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!


lens.com
Louisiana, MO, United States
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Lens.com Reviews Summary

The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.

This summary is generated by AI, based on text from customer reviews

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59,824 reviews

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Missouri
1 review
0 helpful votes
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Great
December 30, 2024

Wonderful service and fast shipping. Would definitely buy again.

Date of experience: December 30, 2024
New Hampshire
1 review
0 helpful votes
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I use RGP's which are so hard to order and very expensive. Thanks for my order.

Date of experience: December 29, 2024
California
1 review
0 helpful votes
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Contact lens replacement
December 29, 2024

I received my shipment promptly--thank you. I have been seriously ill with the flu

Date of experience: December 29, 2024
New Mexico
1 review
0 helpful votes
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Fabulous!
December 29, 2024

I have not worn glasses in years. Rushing in close to closing with my prescription, the gal that helped me was fabulous. She answered questions before I asked them. She was great, and even more fabulous when I pick them up. Do you have a great employee! I hope you treat her well. I'll be back soon for two more pair this time. :)

Date of experience: December 29, 2024
Mississippi
1 review
0 helpful votes
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Rwturn Customer
December 29, 2024

I used lens.com years ago and have returned due to exella t service and pricing.

Date of experience: December 29, 2024
California
1 review
0 helpful votes
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Thanks you!
December 28, 2024

I received exactly what I ordered. I actually received my contact lens several days before my estimated arrival date. Thank you Lens.com

Date of experience: December 28, 2024
Nevada
1 review
0 helpful votes
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Good quality
December 28, 2024

I love the quality so far, they are still moist after sleeping in them one night.

Date of experience: December 28, 2024
Ohio
1 review
0 helpful votes
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Awesome!
December 28, 2024

Easy to order and probably the best price online. Will order from them again.

Date of experience: December 28, 2024
California
1 review
0 helpful votes
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This was an easy and simple ordering process. And, I saved over $50!

Date of experience: December 28, 2024
Florida
1 review
0 helpful votes
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Where and when is my order?
December 27, 2024

It took too long to arrive and I couldn't track it. Also, they are very expensive.

Date of experience: December 27, 2024
California
1 review
0 helpful votes
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Outstanding
December 27, 2024

It was a very convenient experience. It was easy and the customer service was quick. I will definitely recommend to others and I will definitely order again in the future.

Date of experience: December 27, 2024
Minnesota
1 review
0 helpful votes
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Order
December 27, 2024

Good service, fast delivery, easy use website. Thank you)))

Date of experience: December 27, 2024
Arizona
1 review
0 helpful votes
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Fast, Easy and less expensive
December 27, 2024

I have never had contacts before. This was so easy. I only ordered contact for Left eye because we could not get the prescription correct for the left. Now we got it and I will be ordering soon

Date of experience: December 27, 2024
Florida
2 reviews
0 helpful votes
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PLEASED WITH THE LENS
December 26, 2024

I am very happy with the lens. I received them 5 or 6 days after I placed my order.

Date of experience: December 26, 2024
Florida
1 review
0 helpful votes
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Good Value
December 26, 2024

I ordered contact lenses from Lens.com last year & this year's ordering process went very smoothly as well. I did a little comparative shopping prior to placing my order & there prices were the best I found. Highly Recommend Lens.com!

Date of experience: December 26, 2024
California
1 review
0 helpful votes
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Great service!
December 26, 2024

Order online but hit a snag after payment. Called and spoke with representative to reorder and got prompt service. Contacts arrived before Christmas!

Date of experience: December 20, 2024
Indiana
1 review
0 helpful votes
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Excellent!
December 26, 2024

Lens.com is easy to use and greatly facilitated the purchase and delivery of my color contact lenses!

Date of experience: December 26, 2024
South Carolina
1 review
0 helpful votes
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They are great.
December 26, 2024

The contacts i ordered fit me well. It was very easy to order on your website.

Date of experience: December 26, 2024
New York
1 review
0 helpful votes
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Quick easy order process
December 26, 2024

Easy ordering but I wish you had these in the smaller, 30 pack

Date of experience: December 26, 2024
Texas
1 review
0 helpful votes
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I was a little scared to order hard custom contacts knowing they're non refundable. But my experience was fantastic. It was half the cost of the exact same contacts through my eye doctor and they arrived within a week. They're perfect fit and they even sent me an extra pair to boot!

Date of experience: December 23, 2024