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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
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I use RGP's which are so hard to order and very expensive. Thanks for my order.
I received my shipment promptly--thank you. I have been seriously ill with the flu
I have not worn glasses in years. Rushing in close to closing with my prescription, the gal that helped me was fabulous. She answered questions before I asked them. She was great, and even more fabulous when I pick them up. Do you have a great employee! I hope you treat her well. I'll be back soon for two more pair this time. :)
I used lens.com years ago and have returned due to exella t service and pricing.
I received exactly what I ordered. I actually received my contact lens several days before my estimated arrival date. Thank you Lens.com
I love the quality so far, they are still moist after sleeping in them one night.
Easy to order and probably the best price online. Will order from them again.
This was an easy and simple ordering process. And, I saved over $50!
It took too long to arrive and I couldn't track it. Also, they are very expensive.
It was a very convenient experience. It was easy and the customer service was quick. I will definitely recommend to others and I will definitely order again in the future.
I have never had contacts before. This was so easy. I only ordered contact for Left eye because we could not get the prescription correct for the left. Now we got it and I will be ordering soon
I am very happy with the lens. I received them 5 or 6 days after I placed my order.
I ordered contact lenses from Lens.com last year & this year's ordering process went very smoothly as well. I did a little comparative shopping prior to placing my order & there prices were the best I found. Highly Recommend Lens.com!
Order online but hit a snag after payment. Called and spoke with representative to reorder and got prompt service. Contacts arrived before Christmas!
Lens.com is easy to use and greatly facilitated the purchase and delivery of my color contact lenses!
The contacts i ordered fit me well. It was very easy to order on your website.
Easy ordering but I wish you had these in the smaller, 30 pack
I was a little scared to order hard custom contacts knowing they're non refundable. But my experience was fantastic. It was half the cost of the exact same contacts through my eye doctor and they arrived within a week. They're perfect fit and they even sent me an extra pair to boot!
Answer: I am in the same boat. I have not received my rebate and filled out all the paperwork correctly. My order was 9/16/2021. They have not offered any assistance to help. I have reached out multiple times. They over charge with processing fees and then with the offer of a rebate... which is not easy to follow the directions. Yout have to fill out rebate form which is not available for 30 days and has to be filled out 60 days from purchase. Then 4 months later they will not send the rebate with an the response is to wait it will come... I have been hearing for 2 months.
Answer: Apparently and unfortunately yes. Will not be using lens.com again as well due to this
Answer: Isabel, I'd be happy to answer that for you. Yes, the contacts are legit. We sale the same lenses that you would receive from the eye care profesisonal. If you need any assistance placing an order please contact us at 18005367266. Thank you, Helen Manager Lens.com.