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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Great fast service experience was extremely easy to order thank you
Have been ordering these contacts for years. Very reliable service.
The price looks great until you get to the shipping page. On the shipping page you put your address in and then there us a large blue bar that reads continue under that section. What you don't see, if you scroll beyond the continue bar, are the service fees they sneak in. What you think is a good deal gets wiped out with their sneaky fees.
The website made it easy to order and my contacts were quickly delivered.
It's a quick and easy process to order and delivery is on time. Thank you Lens.com. My boyfriend is a lifesaver for ordering for me. Definitely recommend this site and will use it again
Lens.com is very easy and convenient to use. They carry all the major brands
These are my first lenses and I was confused with my order. Have to say that the customer service was excellent. They helped me to figure out what I need and cancel my first order, all was performed promptly and in polite manner.
Very pleased with the accuracy and quality of my contacts. I will definitely use this company for future needs.
I ordered my lenses and wanted overnight delivery, which was not available during the ordering process. I called in and was told they could do it for me. But something happened and they had to cancel that order. So the next day I called in again to re-order and do overnight delivery. Was told overnight delivery would have to be done the next day and just to call in and get it done and The lady I was speaking with told me She would call me back the next morning to get it done. She did call me back and charged me however I got the email order confirmation and it said standard delivery. So I called the office and they said they would give me a refund which I have not received yet.
I'm satisfied with lens.com other than they don't automatically provide the shipping track number unless you ask for it and then even sometimes all you get is " your order has shipped " email
The advertised prices of the contacts are great. Say. 50% less than a competitor. But there's a magical set of fees that are added that make small orders. While still cheaper than the competitors, it's a lot less advantageous. Think. 10% not 50%.
The contacts are fine. Shipping was faster than Zenni for my glasses. I'm not upset, but I am bothered that they played the bait and switch with the price.
Very easy to order online and a super fast delivery. Good price too. What more could you ask for? A very good experience overall.
All good. Good experience. Thank you. Nothing else to say/.
Great service for a great price and shipping is reasonably fast too. What else do you need buying contacts!?
Accidentally only packed lens for one eye so had to express ship a box of lenses for my other eye. Lens.com were very helpful and I got my delivery when expected. Saved my vacation!
Double checked prescription and confirmed processing was completed, thank you.
Fast delivery, exactly what was ordered at a fair price
Thanks
No issues with ordering online for my son. Website was easy to navigate.
Ordered online and received without any issues. Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members