From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
This is the first time I have ordered contact lenses online and I will return to lens.com over and over again. My RGP lenses are perfect and the price can't be beat!
The website was easy and uncomplicated. I was able to place my order with little effort. Contacts shipped and were delivered in a timely manner.
Zero issues with my order and it arrived earlier than expected.
Reasonably priced and quality product. I ran out of my lenses and these came within a few days.
The first time I placed an order I accidentally placed an order different than my prescription and they called me and told me it was wrong and helped me cancel the order and created me the correct order. They were very patient and really cared that the prescription order was accurate to the "T". Very happen and definitely will refer to more customers.
Purchasing my contacts was quick and easy and you had what I wanted and they shipped pretty quick too.
Very easy to order, and the contact lenses arrived on time as the shipping said.
Frustrated with Alcon Aqua being discontinued but Lens.com had stock. I chose them rather than the new version hydraglyde. After confirmation with my doctor the aqua was replaced by hydraglyde. There was no communication to me prior to the change-disappointing. Otherwise easy to order and doctor confirmation, reasonably priced.
1st time customer. Easy to order and prompt delivery. Product availability was key to purchase.
Stop asking for a review, that's why it gets 1 star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star star
Thanks for quick delivery, packaging was intact, the correct brand and prescription were delivered
Ordered painlessly…delivered quickly….all terrific
Thank you
Yes I received my order but so far I've opened 3 sets of contacts that had a rip in 1 out of each set so 3 contacts total have tears in them so far I don't know if they're old or just defective but i bought quite a few boxes and at this rate I fear that more than half my order is defective with rips in them and a couple days ago a piece of the contact broke off in my eye and I couldn't get it out until 2 days later. I always order bulk shipments and never had this problem before and I can't afford to waste over $100 like this please reach back to me for a solution. Like I stated so far half of 1 whole box of contacts have been defective but I still have about 6 boxes not opened yet so it might be more.
- Quincy Leonard
It was easy and I'm satisfied.but being forced to write a review in very dissatisfying. I like them and like using the company that should be enough.
I have always had great experience with lens.com. I would highly recommend to shop with them!
Great fast service experience was extremely easy to order thank you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members