From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Easy ordering and quick delivery! Will definitely be ordering again!
My first time ordering lenses online. Chose Lens.com over 1800 contacts and happy with the results
Good service and my order did come very quick. Packaged very good also. Thank you.
Handy to have my prescription on file and just be able to replace a lost lens online.
So far, I have had an excellent experience and we'll definitely recommend.
Everything works great from choosing your lenses of preference to the delivery but the fees ad up so you end up paying double of what it originally anticipated or advertised as the price.
So thankful for this convenient, easy to order, affordable option.
Super fast delivery and great service.Very pleased. Year after year!
Frustrating. I learned of your company from a family member who had a positive experience. Placing the order was maddening as the woman on the phone was not helpful, rather she was confusing.
When my upload of Rx was unreadable, associate contacted my physician promptly. Great service. Been dealing with Lens.com for many years.
These lenses are my exact prescription and fit well. They are so much less expensive than purchasing them through the optometrist's office. They arrived quickly. I will order again through Lens.com without hesitation
Quick and efficient! They got the order correct, and was mailed as soon as possible
Good service as always. Thanks for the reminders during the month.
Lenses are fine but it was clearly stated on the prescription to dot the right eye (rgp lenses) and it wasn't when I received them. Disappointing but I can see so….
I really needed my contacts and they were delivered right on time! Thank you!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members