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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Shocked over extra fees and taxes and no one could explain what they were or why I was charged them. A man took my order over the phone After speaking to my Optometrist.
I ordered a box of 90-day Bio True One Day lenses. Through a quick online search, this same box runs anywhere between their price of $22.79 up to $80.73. I kept on waiting to see what the catch was w/ Lens.com that they could be so cheap, that I didn't have to send in a rebate, order a min # of boxes, or even get questioned abt my out-of-country eye prescription. But 10 days later, the lenses arrived in perfect condition. Even w/ $9.95 shipping fees the total is much cheaper than other places that boast 'free shipping.' They said they had to order from the manufacturer so I got the freshest lenses (don't expire for 4yrs) but maybe if they had yours in stock, it would be an even quicker delivery. Not as flashy a website but totally solid! Would not hesitate to order again.
I have received the contacts on time with well packed. Appreciate all the support
When I was trying to reorder from my phone the site kept failing to select the previous prescription. I had to use a computer to reorder.
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I paid for the contacts the shipping and $36 extra in fees that could not be explained. Customer service was nice but not helpful in explaining.
My lenses are not a common one-the people at lens.com were very helpful and found the right ones for me. The price was good and they came super quickly.
The title says it all; those commercials (for the Other lens co) make me want to jump out a window; doubtless, Lens.com advertises plenty, but I've never really seen them. Which is GOOD!
I really enjoyed my shopping experience with Lens.com. I received excellent customer service when I had an issue getting my prescription uploaded. They checked to make sure that I received my order, and I got my contacts wayyy before the expected date. Would definitely recommend.
**I in no way receive compensation or benefits from my review. These are all my personal thoughts and opinions**
This was a easy shopping experience and my contacts came very quickly at a great rate. I appreciate all that you all do thank you!
Got my lens in a timely manner website was accurate on lens and price was good only downfall I could only get one of my lens for one eye and had to get lens for other eye on different website
Five minutes after placing my order I realized I had ordered one box of lenses rather than two. I chatted with Customer Service and was told I could not modify my order; instead, I could place a separate order, and pay a second shipping fee. (Two stars, because I did get half of what I intended to order, at a good price.)
I've been using Polycon II for over thirty years. These are thicker and less flexible than the originals (which I have kept for reference). Also it would be nice if Lens.com provided tracking numbers on their shipments.
This was my first-time ordering and I was very pleased. Contacts arrived well packaged and sooner than expected. I will definitely use your service again.
Good solution to a problem with last batch of contacts ordered.
Because it was not my issue.But a default in the product I would have liked a free shipping code, and this company did not provide that that would be my only negative on the experience.
Good solution to a problem with last batch of contacts ordered.
Because it was not my issue.But a default in the product I would have liked a free shipping code, and this company did not provide that that would be my only negative on the experience.
Easy online ordering and adding my prescription. Quick prescription validation to shipping and receipt of my lenses! Great experience!
Needed replacement contact lenses. Ordered online and submitted along with a copy of my vision prescription information and received them via mail right away.
My prescription had one certain type of contact brand and I didn't like that and they were quick to get to my doctor and change it to the right one so I could get the ones I like
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members