Overview
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Quick ordering, once order is placed you can always call or chat with them to push the verification through. They do it immediately and ship out immediately. Just a couple steps to order, but it's hassle free. Upload your prescription and you'll be seeing again in a couple days!
It took 2 weeks for this company to get my order processed and once it finally took place, I felt as if I had spent more money going through this company than with my actual eye doc. Never again!- Miranda
My order was incorrect, with the wrong prescription. Contacted customer service, was emailed a return label and my correct order was on my doorstep in 4 days. I understand mistakes happen... but I do appreciate the timely response to make things right.
The advertised prices of the contacts are great. Say. 50% less than a competitor. But there's a magical set of fees that are added that make small orders. While still cheaper than the competitors, it's a lot less advantageous. Think. 10% not 50%.
The contacts are fine. Shipping was faster than Zenni for my glasses. I'm not upset, but I am bothered that they played the bait and switch with the price.
I've tried ordering from different places before but Lens.com prices, service and delivery exceeds the rest! I highly recommend ordering from here and the reminders are also very helpful for re-order.
I needed contacts for my daughter that were affordable and quick delivery. Customer service was great at correcting the mistake I made on her prescription. Delivery was fast and I received her contacts before the estimated delivery date. Thank you for helping a single mom household. I will definitely order again!
The last couple of times that I have tried to place an order the rep was unable to find my prescription which should have been saved to my file with your company. I had to search my computer for the task number assigned where I had emailed it before order could be placed.
Easy shopping and fast turn around. However, the additional $25 in fees on top of the purchase price is ridiculous. I was travel and in desperate need of my contacts so unfortunately I paid the extra money.
Yes I received my order but so far I've opened 3 sets of contacts that had a rip in 1 out of each set so 3 contacts total have tears in them so far I don't know if they're old or just defective but i bought quite a few boxes and at this rate I fear that more than half my order is defective with rips in them and a couple days ago a piece of the contact broke off in my eye and I couldn't get it out until 2 days later. I always order bulk shipments and never had this problem before and I can't afford to waste over $100 like this please reach back to me for a solution. Like I stated so far half of 1 whole box of contacts have been defective but I still have about 6 boxes not opened yet so it might be more.
- Quincy Leonard
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- Louisiana, MO, United States
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Business Highlights
- 29+ years of Customer Satisfaction
- Year round unbeatable prices
- 31+ million lenses ready to ship
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members