Overview
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Servicio rápido, son los únicos que tienen las Softlens 59.
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This is the best web site for ordering contact lenses. I had a quick checkout experience and got my contacts super fast. 5 stars, 10/10, highly recommend! Will use again when I need more. Thank you Lens.com!
The prices shown in the shopping cart were great, but upon checkout, the processing fee stung quite a bit and almost negated any perceived savings. Still less expensive than other options, all things considered.
Initially the cost per box caught my eye but when it came to checkout there was a $9 bump in price with no explanation on the screen. The processing charge is like a ghost charge. The subtotal went from $55.96 + $9.95 shipping = $74.84. Clearly, that doesn't add up. The itemized bill is not automatically sent with your confirmation email. I reached out to customer service they explained that the itemized bill comes after the cart screen. Customer service was helpful but as a consumer I like to see all charges up front prior to submitting payment. At the end of the day it's not a bargain and prices are comparable to other major contact company websites.
These lenses are my exact prescription and fit well. They are so much less expensive than purchasing them through the optometrist's office. They arrived quickly. I will order again through Lens.com without hesitation
I have ordered from your company in the past but this time was not good. When checking out, nearly $50 extra was added to order for True Taxes. I tried to cancel my order many times via email and live chat and got very little help. I had to let the lenses be delivered and then returned. When I did ask for a return shipping label, that process was good.
I have been a loyal Lens.com customer since 2022. My 2023 rebate process was smooth, but my November 2024 order was frustrating. Despite a promotion offering a rebate, my order was delayed for weeks due to prescription verification issues, which I resolved as instructed. I never received the promised rebate form despite multiple follow-ups. Recently, I was told the rebate is unavailable because over three months have passed, a delay caused by Lens.com's failure to provide the form. This feels misleading, and I'm disappointed to lose the rebate due to issues beyond my control. I will no longer be a customer.
Sure, I got the leaves I ordered. That's expected. It's just annoying that the price for a single box is $65, but the bottom line comes to $100. Is it taxes, fees, added profit? Who knows because it is never shown out itemized.
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- Louisiana, MO, United States
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Business Highlights
- 29+ years of Customer Satisfaction
- Year round unbeatable prices
- 31+ million lenses ready to ship
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members