Overview
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I have ordered from your company in the past but this time was not good. When checking out, nearly $50 extra was added to order for True Taxes. I tried to cancel my order many times via email and live chat and got very little help. I had to let the lenses be delivered and then returned. When I did ask for a return shipping label, that process was good.
I have been a loyal Lens.com customer since 2022. My 2023 rebate process was smooth, but my November 2024 order was frustrating. Despite a promotion offering a rebate, my order was delayed for weeks due to prescription verification issues, which I resolved as instructed. I never received the promised rebate form despite multiple follow-ups. Recently, I was told the rebate is unavailable because over three months have passed, a delay caused by Lens.com's failure to provide the form. This feels misleading, and I'm disappointed to lose the rebate due to issues beyond my control. I will no longer be a customer.
Sure, I got the leaves I ordered. That's expected. It's just annoying that the price for a single box is $65, but the bottom line comes to $100. Is it taxes, fees, added profit? Who knows because it is never shown out itemized.
The quality of this shipment seems different than the last. I've torn 2 contacts while taking them out. They seem thinner and not as smooth on the edge. Compared to the last order they look a lot cheaper looking.
I went to lens. Com because your initial pricing was quite good. However I was not expecting the very high fees that were placed on my order right before I paid. I will likely not shop with you again due to this.
My husband found himself out of contacts but didnt have time to make an appointment so I suggested a possible online order. We found lens.com and took a chance. Worked out great! I'm sure he'll be ordering again soon!
This was my first time using lens.com, and I'm very happy with the result. Their website makes it extremely easy to order. Just upload your prescription, select your lens, and check out.
The shipping vendor had a slight mishap, so the contacts took a couple extra days to get to me, but they ultimately arrived in time. That was no fault of lens.com. The only thing I wish they would do is give you the same price when you don't buy in bulk. But every company gives you discounts when you buy more stuff, so I guess that's life.
Overall I'm pleased with lens.com and will almost certainly use them again in the future.
Quick ordering, once order is placed you can always call or chat with them to push the verification through. They do it immediately and ship out immediately. Just a couple steps to order, but it's hassle free. Upload your prescription and you'll be seeing again in a couple days!
It took 2 weeks for this company to get my order processed and once it finally took place, I felt as if I had spent more money going through this company than with my actual eye doc. Never again!- Miranda
The advertised prices of the contacts are great. Say. 50% less than a competitor. But there's a magical set of fees that are added that make small orders. While still cheaper than the competitors, it's a lot less advantageous. Think. 10% not 50%.
The contacts are fine. Shipping was faster than Zenni for my glasses. I'm not upset, but I am bothered that they played the bait and switch with the price.
I've tried ordering from different places before but Lens.com prices, service and delivery exceeds the rest! I highly recommend ordering from here and the reminders are also very helpful for re-order.
I needed contacts for my daughter that were affordable and quick delivery. Customer service was great at correcting the mistake I made on her prescription. Delivery was fast and I received her contacts before the estimated delivery date. Thank you for helping a single mom household. I will definitely order again!
Easy shopping and fast turn around. However, the additional $25 in fees on top of the purchase price is ridiculous. I was travel and in desperate need of my contacts so unfortunately I paid the extra money.
Yes I received my order but so far I've opened 3 sets of contacts that had a rip in 1 out of each set so 3 contacts total have tears in them so far I don't know if they're old or just defective but i bought quite a few boxes and at this rate I fear that more than half my order is defective with rips in them and a couple days ago a piece of the contact broke off in my eye and I couldn't get it out until 2 days later. I always order bulk shipments and never had this problem before and I can't afford to waste over $100 like this please reach back to me for a solution. Like I stated so far half of 1 whole box of contacts have been defective but I still have about 6 boxes not opened yet so it might be more.
- Quincy Leonard
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- Louisiana, MO, United States
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Business Highlights
- 29+ years of Customer Satisfaction
- Year round unbeatable prices
- 31+ million lenses ready to ship
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members