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Lens.com

Overview

The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.

This summary is generated by AI, based on text from customer reviews

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59,824 reviews
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Washington
1 review
0 helpful votes
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Fast & easy
May 31, 2025

I placed my order and did not have my prescription with me. They took care of everything and received my order very quick. I just did not receive the free case but oh well, it's fine šŸ¤·ā€. I was more interested on my lenses.

Date of experience: May 31, 2025
Illinois
1 review
0 helpful votes
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Great experience from start to finish
June 4, 2025

I ordered the AirOptix contact lenses in turquoise. The color is great on my dark brown eyes! Play from my order was very easy. I uploaded my prescription. It was my first time ordering., my prescription was confirmed and verified within one day, I chose standard shipping and received my package very quickly all of this, in less than one week's time! I highly recommend ordering from this company!

Date of experience: June 4, 2025
Ohio
1 review
0 helpful votes
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Couldn't have been easier
May 22, 2025

These were replacement gas permeable contact lenses. Now I wonder why I've been paying almost double to order from my optometrist!
Ordering was so simple. The lenses were shipped very quickly and were perfect. So it's Lens.com for me from now on.

Date of experience: May 23, 2025
California
1 review
0 helpful votes
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I couldn't be more impressed with my experience purchasing contact lenses through Lens.com! From start to finish, the process was incredibly smooth. Their website is user-friendly, making it easy to find my exact prescription and preferred brand. Not only were the prices significantly lower than what I've paid elsewhere, but they also had great promotions that made the deal even better. My order was processed quickly, shipped promptly, and arrived right on time—no delays, no hassles. The lenses were exactly as described and perfectly packaged. I appreciated the clear communication every step of the way, from confirming my prescription to shipping updates. Customer service was also top-notch. I had a quick question about my order, and their support team was friendly, responsive, and helpful. Lens.com has definitely earned my loyalty. I'll be ordering from them again without hesitation—and I've already recommended them to friends and family. Five stars all the way!

Date of experience: May 21, 2025
Colorado
1 review
0 helpful votes
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I got contacts and first of all the prices are Barely lower than you can find elsewhere and they get you in with a super low price, that it nearly doubles with taxes and fees that it doesn't show you until it's in the cart. Incredibly misleading prices, don't be fooled. That plus a frustrating rebate process, I definitely won't be buying from here again.

Date of experience: May 3, 2025
Arizona
1 review
0 helpful votes
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I am so impressed
May 10, 2025

I gave it Five star review because I placed my order and literally just three days later they showed up in my mailbox at a time where I really needed my contact lenses so I really appreciate how fast my order got here and how easy the process was when purchasing them. I am definitely going to be a repeat customer.

Date of experience: May 10, 2025
Connecticut
1 review
0 helpful votes
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Easy, great experience!
May 16, 2025

I have a complex prescription and needed gas permeable. Script and comfort the best I've had. Only thing I would have change is to Not have gotten the Clear - should have gotten a tinted so I can see them in container. Otherwise perfect. Next time I'll get tinted.

Date of experience: May 16, 2025
Illinois
1 review
0 helpful votes
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Website was easy to navigate.
June 2, 2025

Since I had my contact lens prescription from my eye doctor, the site was very easy to use as I was able to get all the information off of my prescription, and they arrived promptly.

Date of experience: June 2, 2025
Mongolia
1 review
0 helpful votes
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Ordered wrong contacts
May 27, 2025

I accidentally ordered -2.25 instead of +2.25. I only used one contact from the opened box. I only wish I could have somehow received some sort of credit for the wrong box. Other than that, everything as great! Thank you, Lisa Carnes

Date of experience: May 27, 2025
Texas
1 review
0 helpful votes
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Service was fast and easy, thank you
May 18, 2025

Am grateful to have such easy access to to my prescriptions it was so simple to replace my prescription lenses and at a good and reasonable price have no issues in keeping lens.com as my primary. Source of prescription lens

Date of experience: May 18, 2025
Massachusetts
1 review
0 helpful votes
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Lens replacement
May 19, 2025

There was a problem with my first RGP lenses ordered from Lens.com. They examined my complaints and replaced the lenses at no charge. I expected frustration but they made good on issuing my a refund for the first set to be applied for replacements. Overall, I'm happy with the experience and wouldn't hesitate in recommending or using them again in the future.

Date of experience: May 19, 2025
Maryland
1 review
0 helpful votes
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Great customer service
May 13, 2025

I initially ordered the wrong contact lenses. They contacted me via phone to let me know. Then, I used the chat button on the website to cancel the original order and the person created a new order with the correct lenses. Along with the price, the service was excellent!

Date of experience: May 13, 2025
Texas
1 review
0 helpful votes
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So easy to order
May 4, 2025

Uploaded my son's RX and ordered two different type of lens's. They sent an email and text saying they needed to verify the RX. I was frustrated at first but they did it so quickly. Received updates on my order. They were delivered quicker than the 5-7 days. Cost was comparable to using WM, but it was so much easier! I will definitely be using them for our next order!

Date of experience: May 4, 2025
New Hampshire
1 review
0 helpful votes
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They got it wrong, but corrected
May 6, 2025

They sent the wrong boxes, apparently someone decided I didn't really want 2 boxes for just my right eye, but I did as only that eye script changed. They finally swapped the box, but now I am having trouble getting the rebate!

Date of experience: May 6, 2025
Washington
1 review
0 helpful votes
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Shopping and delivery were great, especially getting a 90-day supply for the price of a 30-day supply from my doctor. The entire experience was great. My only snafu was when I inserted my first pair, the left contact lens was torn.FYI - I ordered once daily wear, so one torn contact is not earth-shattering. When inserting the left lens, I thought I detected a saline moisture ripple since it had just come out of the package. Once inserted, my eye immediately alerted to "DANGER". I removed it and found a quarter-inch tear. Low on time, settled on glasses for the day. Since I no longer wear contacts daily, I've not opened any of the other left lenses to check if it was a fluke, as I know they are fragile, and sometimes tears happen. SO - consider this a win interaction where the issue I experienced would not prevent me from ordering again. However, I plan to contact customer service IF more are torn, as Lens.com's supplier needs to be notified of an issue.

Date of experience: May 7, 2025
Missouri
1 review
0 helpful votes
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All good but a bit confusing.
May 26, 2025

Ordered the contacts because they were a better price then other sites. Accidentally ordered contact solution also and when I realized I did that I called the company to cancel the solution only. Spoke with the representative and she assured me I would get the contacts and not the solution. When order arrived I recieved the contacts and the solution. So I called back to return the solution which I did not want to pay for. After a back and forth 20-25 minute wait with the representative they finally resolved the issue.

Date of experience: May 26, 2025
Ohio
1 review
0 helpful votes
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Completely satisfied
May 5, 2025

I was very skeptical of ordering a lens for my eye online. However, your process made it easy and very user friendly. I started wearing the lens the very next day and have not had a problem. I will be a lifetime member.

Date of experience: May 5, 2025
California
1 review
0 helpful votes
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Great quality and affordable price!
May 4, 2025

I absolutely LOVE ordering from Lens.com! I used to order my contacts through Walmart and it took forever for them to come in. But now, they ship quickly and directly to me! The price is great too! I will order from Lens.com from now on.

Date of experience: May 4, 2025
Illinois
1 review
0 helpful votes
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Very difficult to do business
May 10, 2025

I ordered and was refuse product due to prescription even though I used the same for my first delivery last year. When I asked for a refund the lynshipped the order. The contact was extremely annoying and unprofessional

Date of experience: May 10, 2025
Sweden
1 review
0 helpful votes
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Great service
May 31, 2025

Lens.com makes it a breeze. Easy process for ordering your contacts and the best price in the Web. Thanks

Date of experience: May 31, 2025