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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Easy to order, great pricing. Price for the lenses as my Optometrists office. But the rebate is $75, which makes the lenses much less expensive.
I have used Lens for years. Many times when I lost or broke a lense. The turnaround is good and I appreciate the quality of the RGL.
Easy to order…easy to order…. Easy to order…easy to order…easy to order
Convenient ordering, priced right. Looking for to my rebate
They advertise very cheap prices for contact lenses which then increases hugely on check out. When I called customer service they tried to explain that with over $80 taxes and fees.
Well there are no taxes on contacts, so they handling fees and shipping to make money on top of their advertised prices. Bait and switch technique. Even if they end up to be a few dollars cheaper (that you have to apply for through rebates) I am not doing business with dishonest people.
Easy to order online and received order in a timely manner
I've ordered contact lenses but will no longer order from lens.com - they could not deliver the promised rebate and just kept me waiting - customer service sucked, too! Shame.
I got my lenses pretty fast, and the price was reasonable as well.
Couldn't get past "upload your prescription" for 3 days— tried several times. Finally scanned and emailed
I got scammed when I saw a $135 rebate on 4 boxes and order 8. I only qualified for ONE rebate because I placed the order together for the total of 8. When I called support they said if I'd placed 2 orders of 4, I would've gotten 2 rebates! So when my total came up as $731, I figured I would get $270 as rebate. Also on my invoice it said "by shopping at Lens.com you saved $516.08". Not really. The rebate process of mailing in a form and cutting off the manufacture skus is antiquated and cumbersome. Never again ordering from here
The contacts were as exactly as ordered. The customer service to help with a rebate situation was a complete disappointment. Was a repeat customer and they apparently do not need those. Their rebates take 10 weeks to actually receive so how they could not take some responsibility for it being lost is unsatisfactory. With the rebate form in their possession for that much time, the lost form could certainly be on their end. Unacceptable to not work with a customer in this situation. If nothing else, offer a slight discount off our next order. That is meeting your customer half way.
I still have not received my rebate. I sent all of the required documents and then received an email saying I didn't include the proof of purchase from the boxes. I responded to the email and showed proof that the areas were cut out and sent with the documentation. I still have not heard back and it's been weeks. Very disappointed.
Product arrived promptly and was just what I ordered!
It was great it was great it was great it was great it was great it was great it was great it was great it was great it was great it was great it was great it was great
Customer services was very helpful and courtesy when I placed my order. I received my order very fast
Ordering was easy and received in timely matter. Price was good except for having to mail in rebate. Still haven't received that.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members