Lens.comReviews 4,039

I ordered new contacts in March. They sent me the entirely wrong ones. They received them back into their system 3/29. It took them weeks to even acknowledge they had received them back. They finally did on 4/14. I waited until 5/3 to contact them regarding where my refund was. I asked for a total refund and they said shipping and handling wasn't refundable. I shouldn't have to pay $9.95 for THEIR MISTAKE. I contacted them again 5/28 and was told the refund was requested 5/3 but still not processed.

My daughter loves these. She only uses these. Thank you!

Great experience. 1800 contacts said my rx was expired, lens.com gave me zero issues.

I WOULD FIND A DIFFERENT PROVIDER IF I WERE YOU THIS SITE IS A TOTAL SCAM ESPECIALLY THE REBATE OFFER.
AFTER MONTHS THIS IS THE EXPLANATION:
We have reached out to the Rebate Center which is located in another facility and they have confirmed your rebate is processing and moving through the necessary stages for fulfilling the rebate card to be mailed out. Each step of the process takes several weeks as the rebate requests are processed in bulk. We understand your frustration in this delay and appreciate your patience and understanding. We can assure you, you will receive the rebate card but we are unable to provide a specific mail date at this time.

Fast shipping; reasonably price, would recommend to anyone

Like most others, see their reviews, my rebate is basically fiction. Nice drawings on a web site, with no rebate sent... at this writing 6mos +. Lens.com keeps extending the processing time for the rebate. I have filed complaints with the MO Attorney General, BBB, and the FTC (not that I expect them to do anything).
I will not be using this company again.

I placed a contact lens order on 10/20/2021. Filled out my rebate form as per instructions. Never received the card. I have since moved, but gave them my new address. They now claim it was sent on 4/18/2022. Have still not received.

So easy! Will order from here again, so much better, quicker, and cheaper than 1800contacts!

THE TAXES AND FEES should be transparent. The bait & switch tactic of this website is appalling. Lens.com advertises $40 a box after rebate for the brand of contacts I order, but never shows the true price before rebate before taxes and fees, so it's dishonesty until checkout. You first have to type in your prescription info, then you can "add to cart" to see the actual price. Once you do, you're slapped with a $90 "tax offset + tax" fee on a $250 contact order. The "taxes & fees" information box explains "taxes are tax recovery charges for tax obligations where applicable and the fees are compensation for servicing your order" aka we're a greedy corporation passing along some hidden fees to you and hoping you dont notice.

I did the math. The subtotal came out to be ~$250 for 4 boxes = 62$ a box.
Then add on $90 taxes & fees + $10 shipping, you're at $343!
$343 divided by 4 = $85 per box! MORE THAN TWICE what they advertise.
And they reduced the rebate from what used to be $100 to now being $85.
$343 total - $85 rebate = $258.
Divide $258 by 4 boxes = $54.50 per box. NOT $40 a box like they advertise. And no free shipping.

And to add in an extra rude insult, they send you a free contact case with every order. I HATE wasteful plastic, and have unfortunately to use single use contacts. There's no way of removing the contact box! VERY dishonest company.

Then, when you're asked to leave a review of your order on Lens.com after placing your order, you type up your review, but oh wait, there's a glitch because you're asked to review the contacts as well and it shows there's an error even though you've filled in all the data. That opportunity to review the site only comes up in a pop up after you place the order & never again.

Great! The contacts fit well and look good!
I will order more in the future. Thanks

Rebate is a joke. I purchased contact lenses in December and went with lens.com because with rebate offer, they had the best price. Its now 6 months later and I'm still waiting for the rebate. I've emailed customer support on several occasions with no response. I will never purchase from them again.

I had never bought lenses online, but found it simple and straight forward.
The user of the lenses is very pleased with the product her Dr selected.

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Great quick shipping fantastic product at a great price

Fast replacement on a missing/ list order. Easy communication and great service

Poor customer service, rebate has not been mailed and it has been 16 weeks. No help with chat or call center

It was fine. And efficient and no problems. Lens are good

Rebates are silly. Just provide the lowest price and save customers the hassle. As of 5/18/22 I still have not received my rebate.

Easy, affordable, and fast delivery! Easy to use website and love that they contact my dr for the prescription fast