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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I have not received the rebate. The order was offered with a rebate.
Lens.com changes the prices constantly. Or they charge a ridiculous amount for processing so there is absolutely ZERO savings.
Great customer service. Excellent quality product.
I ordered contacts with lens.com in 11/2021. The contacts were delivered quickly and they're working out great. However, my $90 rebate card is delayed by 6 months. I will have to buy my contacts from another online shop this time.
I made an error on my prescription. I called and someone picked up right away---no problems.
I have used this company for years and they are good about getting you the product. But if you shop Lens.com and expect them to actually follow up and send you a rebate go someplace else. I sent in a rebate and it was received by the company on 1/19/22 it is not May 14th and I am still waiting. The company rebate tracker show it had been waiting to be mailed out for over 3 weeks. At first, they said it was due to COVID, and I get that for 2020 and 2021, but we are into mid-2022. I personally believe for some reason they are just not sending them out. But I will NOT place another order with this company until I actually get my rebate. Maybe $120 is not a big deal to the company, but it is to me.
Great pricing! The quality is comparable too. I would definitely recommend this place to anyone.
Still waiting for my rebate but nice experience. Easy to use
Ordering is simple. Timely updates on processing &shipping info. Delivery faster than estimated date. Pricing is deeply discounted&quality is excellent. This review applies to gas permeable lenses only.
I've read a ton of reviews that many people even last year haven't received their rebate. It's a scam for you to bank on people likely not remembering to ask for their rebate to claim a lower price for your product. This could lead to a class action lawsuit so you should process those rebates or not advertise it.
I've been waiting 5 months and have starred this email and will continue to ask for my rebate. I will never order from here again. It just doesn't seem transparent or trustworthy.
Easy & quick! Was cheaper than most doctors. Came in a timely manner!
So much savings! I have the same prescription in both eyes and I've been buying my contacts through my eye doctor at 95$ a box. Thank you for offering such great prices
Lens.com does not send you rebate within their assigned time period. Their customer service is wholely unhelpful. I will not purchase from them again.
It's been super easy and quick to add my info and place my order and the prices are great!
Súper rápido la llegada de los lentes, pero me vinieron de fuestuoso
I have 4 active rebates that range from 2 weeks old to 6 months old. The rebate program is too slow.
I was told my rebate wasn't received in time, and there's nothing they could do. PLEASE, it took 2 months to get my rebate? I will never order contacts from you ever again. SCAM
Where is my rebate? You scammers? Where is my rebate? You scammers? Where is my rebate? You scammers?
Good contact lenses at a good price. Easier to order online.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members