The contacts were as exactly as ordered. The customer service to help with a rebate situation was a complete disappointment. Was a repeat customer and they apparently do not need those. Their rebates take 10 weeks to actually receive so how they could not take some responsibility for it being lost is unsatisfactory. With the rebate form in their possession for that much time, the lost form could certainly be on their end. Unacceptable to not work with a customer in this situation. If nothing else, offer a slight discount off our next order. That is meeting your customer half way.