On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I waited 7+months to obtain a rebate and when reaching out to customer service on FB their response was "that their rebates have ben a huge success and caused an overwhelming amount of volume as a result"
"that they were somewhat backlogged due to recent events beyond their control"
I don't think I need to say more to express the terrible customer service this company has.
I had issues getting them with my local Walmart so I tried online, this was my first place and it's done very good so far
My rebate was received by them 11/4/22 according to customer service, today is 2/21/23 and I'm told to STILL wait longer. 28 weeks from the date they received the rebate form. WHAT A JOKE
Company "never received" my completed rebate form that was sent within the 12 weeks from ship date of the order. Customer service can do nothing, yet the website advertises 100% satisfaction and ironically only 4 and 5 star reviews. Rebates are a scam at best.
Fast and uncomplicated service. The website is so easy to use. Loyal customer
Easy to order and great price. Quick delivery. Would use again!
The first order I placed I was sent the wrong prescription but I contacted Lens.com, I was able to return the contacts and they shipped me the correct ones right away!
I was a loyal customer, and their rebates started taking 8-9 months, until the last one they pretended to lose. I had a photo of it (as I do as proof) before mailing something, and they said I had to have proof they received it. I asked how to resolve the situation since I'm obviously entitled to the rebate, and they said I won't receive the rebate and couldn't do anything about it. It appears they are now scamming their customers. They lost me as a customer. Terrible service and even worse customer service. I filed a complaint with the BBB.
Prompt, hassle-free delivery though ordering from my cellphone for the first time
Fast service. Customer. Service very helpful with my first time order
App was user friendly. Loved the speed of delivery
I placed an order and my order was shipped within 24 hrs. I received my item before the delivery date. Excellent customer service!
I sent in my prescription from my doctor for contacts lenses. I ordered 4 boxes. The rep said everything is fine he'll send the order in. Unbeknownst to me he inputed the right numbers but put in a negative sign instead of a positive sign. I never knew that made a difference, I just checked the numbers and open the contacts to only find out that they were blurry. So I opened the other 2 boxes 1 left eye and 1 right l eye as I the the 1st two to make sure. I was thinking the 1st boxes were probably a bad batch. All four boxes was a bad batch because of the negative sign being inputed instead of a positive sign. I entrusted this company(LENS.COM) to not only double check my prescription before they sent out my contacts.But them to rectify the situation buy sending me out my correct prescription, not only did they decline it, they are also not giving me my Indy back. I can't afford to take a $230.32 lost. I'm barely getting back on my feet financially due to covid. I just need them to make this right.
First they messed up my order and sent me twice as much as I asked for. Waited 7 months for the $135 Rebate Card! Then you go to the website to set it up and there all kinds of restrictions. They tell you that you can get 5% back at the participating merchants…good luck finding that information. I would not recommend Lens.com.
Ordered wrong lense and I'm trying to return it and get credit for my next order.
Easy to order and prompt delivery!
Thanks! Will purchase from you agin in the future!
I placed and received order # *******314 on 7-1-22,shipped on 7-19, as yet i have not received my Rebate Visa, Why does a Pandemic that has seen return of work to 88% of the population all over the world, effect a rebate? Maybe someone else can help me understand this?
Fast delivery. Easy ordering and website to order on, Good price.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members