On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Repeat customer. Good value and completely satisfied.
Good lenses at a great price. What more can we ask for. It's about 50% less than the same lenses at the big box store.
They came in quickly. Just as described. Cheapest and best deals
I ordered my contacts and they arrived rather quickly, thats the 2 stars lol. I'm still waiting over 3 months for my rebate though. I tried calling customer service because online it's showing they never even received my form. I got nowhere. I feel like I got the runaround and my $85 will never be seen. There are plenty of other contact companies I will use before coming back to this one. I feel like they are hoping that you forget about your rebate since it takes so long. Do not buy here If it involves saving money through a rebate!
I received contacts and solutions promptly. These are back up lenses, in case I lose or damage mine. My optometrist checked the fit of lenses and they are perfect. Thank you.
I have been using Lens.com for a few years and the service is fast.
On a $91 order they charge taxes (understandable) and shipping (again - understandable). They also charged an additional $46 fee to process my order? Are you kidding me. Then they have the gall to advertise the "lowest prices guaranteed" Of course the quoted price does not include the 50% FEE they charge for the privilege of doing business with them. Don't go there!
Very helpful customer service agent. The order was processed quickly, including confirming the update prescription. It was delivered quickly and was intact upon arrival.
Quick shipping., comfortable lenses…lens case included this time…
I'm was able to get my same disposable lens from Lens.com for a lower price than any of the other competitors.
I got the contacts at a good price, but I had issues with delivery and shipping. They reshipped my order and gave me credit for a future order. Not sure if I'll be ordering again but the contacts were just fine
I'm having a lot of trouble with these lenses. My eye burn, my eye gets red, I have to use eyedrops several times while wearing them. I can only wear one about three hours; the other maybe four or five hours. I don't know what to do. I'm very disappointed. I've been wearing contacts since the 1960s and have never had this problem.
I typically don't leave reviews on companies when they do bad things, because typically it could be a one-off that happened that day and may not reflect the company's values. However, this one I had to write because they are shady. I complained to them that my checkout total seemed high and asked why.
Come to find out, they hide their fees on the 1st page of checkout and never mention them again. They said that their fees aren't hidden because they have them listed as soon as you click on checkout, under "Taxes & fees". This was made clear by the chat discussion I had with their customer service department today, advising that the fees would not be waived. It's just surprising that a company gets away with this. For a $126.46 order, I was expecting the total to be less than $150. When it came time to pay, the total was $191.91. Come to find out that the taxes and fees were going to be $55.46, which means that after 7% taxes, they have about a $46 fee. I ordered the same contacts via 1-800-Contacts, and not only were the contacts cheaper, there were no hidden fees AND free shipping. With so many options out there, I recommend that you look elsewhere. Worst part is that I paid it on the previous order.
I have posted what they charged me in June of 2022, which was about a $35 fee. This time I didn't proceed with the order, but if you proceed, you were warned.
Lens.com - I wish that you either 1) be honest and ensure that customers get the price they expect at checkout, or 2) go out of business!
Not your fault but it took 2 weeks to get this order.
Need Nught &Day but y'all won't send them in exchange for incorrect items shipped. Two different boxes sent. Does that make sense? Stupid...
I finally got my rebate card after 15 weeks. They told me 6 weeks originally. I kept calling every two weeks and was told the same thing " there is a shortage, there is a back order etc. I activated my card on the day that I received it. Two days later someone went clothes shopping with it. It was exactly one week after it was mailed. Inside job? I called the debit card company and now it's up to me to dispute it with the merchant and fill out forms from the my prepaid credit card company, they want more info? How can I dispute it if I don't even know what it is I'm disputing? What other info can I give them? I want to buy groceries and my $135 card was denied except for $2.20. I should've kept with Costco, never had any problems with their rebate program
Overall I had a great experience, however I was kinda shocked when it was time to check out and the charges for taxes and fees were almost the same price as the product itself
I waited 7+months to obtain a rebate and when reaching out to customer service on FB their response was "that their rebates have ben a huge success and caused an overwhelming amount of volume as a result"
"that they were somewhat backlogged due to recent events beyond their control"
I don't think I need to say more to express the terrible customer service this company has.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members