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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I have not a problem to filling my order. Very easy to do and also the price is not bad. Like the company.
Very good highly recommend …………………………………………………………….
The quality of the lenses were great and the delivery was fast.
The rebate is just a scam designed to charge you higher prices. I placed a 6 month supply order and sent the rebate in immediately. I had to reorder the contacts after six months and and not yet gotten the rebate I was supposed to. The rebate came after the new order. 6 months? Are you really kidding me? Lens.com is just hoping that we forget to send in the rebate or that they can find something wrong and deny it. They was to use our money for six months. Other providers have similar prices compared to the after rebate price without fronting the money so they can sit on it and maybe not pay it back. A JOKE!
I loved how cheap the contact boxes were, and the shipping price was fair, I just didn't like the surprise of the taxes and fees being close to $20-30 in addition to shipping costs and the cost of the lenses
Very pleasant staff.when I went to order she went out of her way to help me.very happy thank you
Relatively positive experience.
1 Originally tried to reorder previous order (May 2022) but it defaulted to last reorder (Aug 2022) so I had to re-enter all details.
2 Original FedEx delivery date was Mar 26 and for next few days no updates provided and unable to talk to FedEx customer service (only bots) and eventually arrived on afternoon of Mar 29
Good price, Great quality contacts and super fast shipping
Getting used to a new prescription….happy with the cost and the timely delivery.
I received online help through the chat and called and both types were efficient and super helpful.
It was easy to order and I had no problems
I would order again
Fast shipping on what I needed at a great price. Had a great experience.
Lenses at affordable prices and good shipping time
Very pleased with everything from order placement to receipt of my lenses. Thank you.
Rebate process is such a hassle and takes way to long. We are talking 3-4 months long. Anytime you reach out to customer service for an update, they just say they're backed up and don't know when it will be sent out. Very unprofessional.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members