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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Easy, great service and highly recommended if you need eye exam or prescription!
Was shipped by FedEx, not USPS as I was told to anticipate. But, to my surprise, it was delivered by FedEx to me and not lost, otherwise destroyed, nor delivered to the wrong address!
Purchased contact lenses thru this company for the 1st time on 6/22, paid $205. I paid $17 extra for 2 day shipping thru FedEx, as of today 6/29 I have not received a email/phonecall or ANYTHING in regards to my contacts. I had to reach out to the company and was told it was lost and they would ship out. I advised it was not MY fault and I paid extra $17. After back and forth they finally said they would overnight my lens but would not get to me until Monday REALLY today is Thursday.
I WILL NEVER ORDER AGAIN FROM THIS COMPANY!
Ive ordered twice from Lens.com and both times I've been let down. Hidden fee's and my contacts took 4 days to even get processed. Almost 5 days to 'process' my order with no confirmation email. I still haven't recieved my lens's and I was told they'd arrive last night.
Dont get tricked by these guys, go to Costco or try 1-800-Contacts.
Hard to put order number on rx. Didn't know how to do that.
Ordering was easy, delivery was prompt and accurate. I have no yet open package but assume prescription is accurate. Thank you!
I ordered contacts from them and it took a month to get. Their website says 7-10 days from the day it was shipped and when I contacted their customer service department via chat Donna had zero empathy or apologies that it was taking longer. I told her I wouldn't feel comfortable using them again and she said "I respect your decision" and closed my chat before I could say anything else. I have never had such bad customer service. If you publish shipping times, yoh should be able to stick to them and give a credit if you do not or Atleast have some remorse. Stay far away from this place!
I bought my contacts on here cause they are cheaper than 1800 contacts and delivery was fast, which I wasn't expecting. Will keep buying from you guys.
These contacts are cheaper and fit good and are comfortable and at a great price
Excellent experience. Website is very easy to use - especially when you are re-ordering.
Thank you
They offered a very good price on their contact lenses, but taxes and "handling" more than doubled the price so that they are no longer competitive.
The service was awesome from ordering to delivery. Very fast exactly what I ordered. Hope to keep ordering from them in the future.
Entrega rápida y excelente producto y el precio es muy barato
Fast ordering even when prescription needs to be verified by my eye doctor.
I sent in my prescription (via upload) the same day I went to the Dr and got a new prescription for them to reject it 3x's then had to call in and ask them to read the dates. Because of the lack to pay "attention to detail". This delayed my order 2 weeks from its original expected arrival date. This is not an indicator or good business.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members