On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I sent in my prescription (via upload) the same day I went to the Dr and got a new prescription for them to reject it 3x's then had to call in and ask them to read the dates. Because of the lack to pay "attention to detail". This delayed my order 2 weeks from its original expected arrival date. This is not an indicator or good business.
I received a different brand for the left eye and the same brand for the right eye (the same as the order)
After waiting a month to get the contacts on back order they shipped but we didn't receive them. After contacting customer service they sent another order pretty fast. They were very understanding and sent them 2 day. I will order again
Lens.com prices might be the lowest online, but, their processing fees are ridiculous. A $25 box of contacts had $40 of processing and shipping fees. I won't be using them anymore. I'll be ordering through my Optometrists office again.
One of the boxes in my order was the wrong product. UT had to be returned & I still haven't received my rebate
Great experience. Was faster than expected and easy.
Quick and no other concerns. I have bought lens before and I have been pleased both times.
Products were exactly what I wanted. Fit well
And overall priced decent.
Great service and delivery time. Overall good experience.
Very easy to use and great service. Was a pleasure to use.
Will be looking for another place to shop, for what you charged I can get anywhere
Quick and easy order, and the price is perfect. And they were delivered quickly
Ordering was quick, the site is easy to navigate. And, shipping was too.
Was easy to order. They came in the mail a few days later and I'm very happy with it. So glad I ran into your website! Looking forward to having a long relationship with your company.
They caught my mistake in entering my prescription. Delivery was quick. I got 2 pair of lens for less than my eye doctor was charging for 1. Would definitely use again.
Thank you for a great affordable product. Affordable and came quickly
Lens.com shipped the wrong prescription. The order was uploaded from a pdf document from the prescription to ensure the correct information was given for a +25 and they sent -25. Instead of doing the right thing, which would be to acknowledge their mistake and expedite the correct prescription's arrival by immediately shipping it out; I have to go through the entire process of reordering the correct prescription and pay another $500.00 out of pocket until the old prescription is returned. To top it all off, it is costing me $5.00 more for some reason. The customer service rep could not tell me why.
It seems like a good price. Check your taxes and fees before you check out. Ends up being same or more than other websites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members