LegalZoom has a rating of 3.4 stars from 1,782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 6th among Legal Services sites.
Proactively asks for customer feedback
This company responds to reviews on average within 9 days
My wife and I got the Estate Package from Legal Zoom. We went through multiple revisions and a couple of updates. We appreciated the ability to fill out the form, think about it, and then return and make changes. The forms make it easy to consider all the various permutations. Additionally, it's easier and faster to schedule a meeting with an online lawyer to review the document than having to schedule and then take the time to see them.
My rep Raymond at LegalZoom chat walked me completely through asking what my needs may be, my finance requirements if I could do anything myself, and offered options to fit me! He also stayed with me on chat answering my questions as I decided & secured my best choice a Premium package for an LLC & state registration & free limited attorney consultations! Have first attorney meeting already in 2 days! Speedy! Perfect for me & my new upcoming business! Raymond actually patiently hung in until I hit finish & congratulated me! He also complimented my decision method & choice! Priceless Customer service! Highly recommend Raymond & LegalZoom for all personal & legal needs they offer! Delite F.
Update: they agree to full refund and kept their promise. Great company. Legal zoom cares for their clients
Tip for consumers:
Great
Products used:
Llc formation
As a first time business owner I was very pleased with the way legalzoom helped me to navigate the licensing process. What started out for me to be overwhelming became a sense of confidence and assurance that everything I needed would be taken care of. Knowledgeable Reps and information online to help me make confident and the best decisions for my company I couldn't ask for better. Thanks again Legalzoom
I contacted Legal Zoom online today as I required information on formation of an LLC in NJ. I interacted with one of their representatives called Eden. All my queries were answered in a very pleasant and professional manner. I got a very clear perspective of what the actual requirements are and I was also informed about the timeframe. Indeed Legal Zoom is the way to go when you're in doubt. Thanks a lot Legal Zoom. I'm also going to recommend your great services to at least 10 of my acquaintances. Great job!
We are touched by your kind words and grateful for your feedback. Thank you, Kasturi!
My husband wanted to open an LLC and we didn't know where to start. I searched on Google and this company came across. We started the process but I had questions, and i started the char. Raymond was very knowledgeable and answered all of my questions. We opened the LLC yeahhh. Very happy with the service and will recommend to everyone. Thank you so much Raymond for your help.
Thank you, Laura, for allowing us to be a part of your journey, and for sharing your experience with Raymond.
I have been using LegalZoom for two years, and I could not ask for a more simple and easy company to work with! They are very informative and very professional. Also, every person I have ever spoken with, has been so courteous and nice to me, and does not hesitate to explain to me the things that I need to know. I would highly encourage using legal zoom.
We appreciate you for continuing to allow us to be there for you and for sharing your experience, Jamie.
I was not receiving correspondence from legal zoom due to one letter missing from my email address. He was able to diagnose the problem, and fix it. Got me renewed with RA services. This is what customer service should look like. Wish other companies treated their customers as well as Legal Zoom. Thank you! Spencer
We love hearing wonderful experiences like this and we appreciate you for sharing, Spencer.
Timmothy helped me with an important question and made sure that the issue was resolved.
He also went above and beyond by staying on the line for the complete process.
Very friendly, professional and helpful.
- Happy Customer
We're glad to hear about your experience with Timothy. Thank you for sharing, Robert.
Rachel displayed exceptional kindness and patience, ensuring I felt at ease throughout the entire process. As I navigate unfamiliar territory in these business dealings, discussing certain procedures makes me uneasy. However, Rachel's approach was incredibly comforting, akin to chatting with a dear friend who always maintains a high level of professionalism. It was a remarkable and effortless experience—one that I wish for everyone encountering LegalZoom.
We appreciate you, Kendal, for sharing this wonderful feedback on your experience.
Highly recommend Legal Zoom for forming an LLC. Very thourough and great expertise in their feild. Will answer all your questions and walk you through the process.
Your feedback has made my day brighter. Thank you for your kind words, Connie!
It was necessary for me to follow up with LegalZoom regarding the LLC I had set up in 2022 and the requirement for LegalZoom to file another Registered Agent with the California. The agent I spoke with was very helpful and knowledgeable about what needed to be done to clear any deficiency. I am satisfied with the assistance I received and knowing that all will be in order within 72 hours at maximum.
Thank you so much for sharing your experience, Patricia!
Michael Kuhn was very friendly and professional and knowledgeable on the product of a LLC that I needed. He wasn't salesy at all and helped me through the entire order process. Thanks again!
Thank you, Cindy, for recognizing Michael's efforts and for your positive feedback.
It was simply made very easy for me to understand and answered my questions about what I needed to do at this point.
We love to hear this, Keith! We appreciate you for sharing.
Michelle is such a pleasure to work with! She was very helpful, knowledgeable, attentive, helpful, patient and caring! I love Legal Zooms Services!
Thank you, Ayanna, for sharing your experience with Michelle.
I contacted Legal Zoom and got a great agent who answered my questions regarding setting up my LLC. Ms. Carmella was very professional and gave me a good understanding of what I needed to move forward setting up my business! Thank You!
We appreciate the shoutout and taking the time to share your feedback, Laura.
I'm grateful too have Legal Zoom as a resource to help us launch our new business. I'm the first 12 hours we've been contracted by two different specialists and are being guided with experts and resources that have been a boost to our confidence during a time that can be a bit anxious. Thanks Legal Zoom!
Your willingness to share your experience has been greatly appreciated, Jason.
I asked some questions via LegalZoom chat today and got intelligent, knowledgeable, professional, helpful answers. So unusual for chat help! I think it speaks highly of this company and it's services, or at least makes me feel more comfortable. I have only just signed up so can't speak to the services I have purchased, but the chat help was great. (Kind of like when you go to a restaurant and the rolls are great, you know the food will be great, too!)
Thank you for taking the time to let us know that our work has been helpful to you. We appreciate your feedback, Liz.
Excellent good job serra and would refer friends to u keep up the good work thank you very much
We thank you, Steven, for sharing.
Eden was very helpful and offered questions to help me choose what type of business I want to run
Thanks for sharing, John!
Glenn is such a wonderful person, and his patience level is out of this world!, top level professionalism, knowledge and support. An asset for any company he works in! Thank you
We can't wait to share this wonderful feedback with Glenn and the team. Thank you, Bilal!
I had a simple need, and they provided a very straight-forward service. Made setting up my LLC easy.
This is wonderful to hear. Thank you for taking the time to share, John!
I started my first non-profit organization with Legal Zoom. The process was well explained and took under one hour to complete. I will have my tax ID number in under one week. I highly recommend Legal Zoom for all of your legal needs.
Nicole, Ashley & all of the Legal Zoom staff were so concerned about my business that they took all the time necessary to make this legal process a very in a sense user friendly session
Thank you for your thoughtful and positive feedback. It is much appreciated, Eugene.
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
We truly appreciate your feedback, Robert.
Erica Wheat answered all of my questions and addressed my concerns about my business, taking the time to ensure that I understood and implemented the necessary actions to maintain compliance. Erica deserves 10 stars! From Junk Expert & Quality Landscape LLC
We can't wait to share this incredible feedback with Erica and the team. Thank you so much, Benjamin
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
We’re grateful for your positive feedback and appreciate your support. Thank you, Anastasia!