LegalZoom

My purchase of their service for my small business was fine. Then they started charging my AMEX card $29.99 a month for a service I did not request. I called customer service and was told you don't have to agree to the service, the service is automatically given to you and we start charging your credit card unless cancel it.

He said when I was purchasing legal document services it stated somewhere in there that they will be automatically enrolling me in some sort of accounting service and they will automatically be charging my credit card. Anyone who has purchased anything from this company knows that they throw a lot of jargon your way and wording your way when you're making a purchase. It's very difficult to catch every single little thing. That's basically what they are counting on. That is where the trickery comes into play. They are hopeful that you missed the spiel about them charging your credit card automatically for a service you probably don't even want. Basically, they take the decision out of your hands. I paid for services pertaining to my small business and they began charging my credit card money that I do not have to spend. It's disgusting. I will NEVER use them again. They automatically charge you for a service yet they never contact you to discuss said service and they never send you any documentation on this service or how to use the service that they are providing you, because they know if they did, you would immediately contact them and confront them on the fact that you did not ask for that service. Then they wouldn't be able to charge you in disguise. I couldn't be more disgusted. They are literally taking food from my family's table... And forget about recouping any money. Talk about taking advantage! They deserve a zero for being misleading and deceitful in a legal way.

Today am currenty on hold for an hour and twenty minutes. Two days ago on hold over an hour. Chat said no agent. Emails not answered..

Veey knowledgable, very thorough, happy to explain and teach as they go along. Felt very comfortable and reassured during this daunting process.

Once they get the money they don't care about you! I ordered my express golden package at August which it said CLEARLY on their website that the package comes with a CD of 40 legal forms. But I never got it. So I called the customer services right after I got my package while waiting for maybe like 40 minutes on the phone I finally talked to an useless customer services representative and he told me they stopped the CD service back to April and now all the legal from are accessible on their website. If so why would they change the information on their website at the first place and make the costumer think the package still include the CD! Anyway, I do have the access to the legal forms at August. However the worst experience is that today I tried to get the legal forms from the website and it shows that I have to pay monthly fee to get them. SO WHY THE HELL NO ONE HAVE TOLD ME AT THE FIRST TIME I CALLED THAT I HAVE TO PAY FOR THE LEGAL FORMS AND WHY AT AUGUST I CAN GET FREE ACCESS TO THE LEGAL FROMS! So I called the costumer services again TODAY while waiting for other 50 minute until a representative talk to me and the only answer i got is sorry you have to pay for the legal forms from this point! NOW I FEEL Legalzoom JUST FRAUD ME. Once they got your money they can change your services without notifying you of any changes!

I am in the process of registering a new corporation and throught the entire process the agents are available and helpful!

I am writing to file a complaint against LegalZoom, a company that I relied on for professional business formation services.

On June 20,2023, I purchased LegalZoom's Pro Plan for $249, plus state filing fees. This package included a range of services such as a name check service, business filing service, compliance essentials, an operating agreement, a Federal Tax ID Number (EIN), etc.

However, after my business filing, I received a signed S-4 request from the IRS, putting my EIN issuance on hold. Upon contacting the IRS, I was informed that my LLC's name, which included a ".com" at the end, was not eligible to receive an EIN because the IRS does not allow any special characters or punctuation in the legal filing.

Despite my lack of expertise in business formation, which is why I chose to rely on LegalZoom, I found it alarming that such a crucial detail was not caught by their systems or legal experts.

I called requesting a refiling or amendment to my LLC's name. LegalZoom refused to assist unless I purchased additional products and services. I was informed that they had provided the package, despite the fact that the EIN - critical for tax filing, opening bank accounts, and staff building - could not be issued due to their oversight.

On June 26,2023, I initiated contact with LegalZoom on three separate occasions in an earnest attempt to rectify the situation. The duration of these calls varied; I was disconnected during one call, and the final call extended to approximately 45 minutes. On my third call, a supervisor relayed through an agent that they were short-staffed and thus, unable to take an escalated call. After I mentioned that my call was being recorded, the supervisor changed her previous response and assured me that someone would contact me the same day. However, she explicitly stated that there would be no compensation or remedy for the inconvenience and extra cost caused by their error.

Romel is very cooperative agent. He help's a lot about to file my LLC. I really recommend LEGALZOOM for LLC filing. Thanks

Signed up with LZ after years of hearing podcast ads and remembering Joe Escalante from The Vandals. Joe, what happened to this company? So not punk rock.

Registered for a basic 6 months package and submitted a request to have a 2-page articles of incorporation reviewed prior to submission with the California Secretary of State. This was simply to ensure our self-prepared articles were error free and conformed to appropriate IRS and state tax code requirements. Thank the litigation gods that LZ would not be needed to process the articles! After setting up an appointment, a call back was received the next day informing that a different appointment would need to be setup in order properly answer the request for a nonprofit related document review. The new appointment time was locked in and a copy of the document for review was forwarded as instructed. All good and reasonable thus far, until the day prior to the scheduled appointment when the LZ assigned attorney called to state that the requested appointment and document review would not be conducted due to lack of any available nonprofit expertise at the LZ partnering law firm.

This was dumbfounding, as I expected LZ to be able to answer basic small business related legal questions which should include nonprofit organizations. The LZ assigned attorney simply provided a referral list to other independent lawyers who did have the necessary expertise. Upon contacting one of the lawyers on the list, I was quoted an LZ discounted rate of $400 per hour in order to check the 2-page document. A lengthy process of contacting LZ customer service then followed but LZ would not cover the cost of using a referred lawyer. An immediate request for a full refund and to cancel LZ service was then processed. Having had the service for the week, and to the credit LZ, a full refund was provided.

BOTTOM LINE: The scope of LZ services is narrow and cannot be counted on to answer a specific business related question, leading to paying additional out-of-pocket costs for the actual expertise needed. Skip it and find proper help elsewhere.