Jay w.

I placed an order for a gift of 20 candles and was sent the wrong item twice including the replacement items and they all came broken. And I only received half the order. The customer service rep gave me a partial refund, told me target.com messed up the description and said the other half of my order will arrive on Monday and I would receive a call from the target escalation team regarding ordering the original item on Tuesday. Well its Saturday night and I havent received a telephone call But I did receive the other half of the order, which is also wrong and came broken. And the rep tells me its no excuse but we have a lot of new workers and are receiving a lot of orders. Really? So here I am over a week later with broken merchandise I didnt order, half a refund for items I still need, and Half an order that should have arrived last week with the rest of the order that is not only broken, but they PACKED THE BOX WITH GARBAGE. A USED POTATO CHIP BAG, USED SCRATCH CARDS, AND A USED GROCERY PRODUCE BAG WAS IN THE BOX! And when I asked to speak to someone higher up, the rep I spoke to tonight said there is no one higher up, hes already located in the Target corporate building, and besides, we have no control over what happens in our distribution centers so he doesnt know what I want him to do. I AM FLABBERGASTED!

My purchase of their service for my small business was fine. Then they started charging my AMEX card $29.99 a month for a service I did not request. I called customer service and was told you don't have to agree to the service, the service is automatically given to you and we start charging your credit card unless cancel it.

He said when I was purchasing legal document services it stated somewhere in there that they will be automatically enrolling me in some sort of accounting service and they will automatically be charging my credit card. Anyone who has purchased anything from this company knows that they throw a lot of jargon your way and wording your way when you're making a purchase. It's very difficult to catch every single little thing. That's basically what they are counting on. That is where the trickery comes into play. They are hopeful that you missed the spiel about them charging your credit card automatically for a service you probably don't even want. Basically, they take the decision out of your hands. I paid for services pertaining to my small business and they began charging my credit card money that I do not have to spend. It's disgusting. I will NEVER use them again. They automatically charge you for a service yet they never contact you to discuss said service and they never send you any documentation on this service or how to use the service that they are providing you, because they know if they did, you would immediately contact them and confront them on the fact that you did not ask for that service. Then they wouldn't be able to charge you in disguise. I couldn't be more disgusted. They are literally taking food from my family's table... And forget about recouping any money. Talk about taking advantage! They deserve a zero for being misleading and deceitful in a legal way.