LegalZoom

They suck. False promises. Hidden charges. Deadlines are totalBS. Lip service. Pass the blame. Call em Legal Doom.

John called me withing moments of filing my paper work.He was friendly,knowledgeable and thorough going through our states upcoming policy revisions.

My husband formed our LLC through LegalZoom in Aug 2018. Up until this point, we hadn't used them for anything additional than being listed as our registered agent and the compliance calendar for $299/year. Fast forward to Sept 2022 - we filed an LLC amendment with LegalZoom to change the name and address of the business. They state their standard turnaround time for these types of filings are about 30 days.

The weeks quickly turned into months and finally on 12/23/22, they said they got my paperwork submitted to the state of Florida… and then the waiting continued and after hearing they "hadn't heard anything from the state" and they were "escalating my case" because of the time it was taking about a dozen times, I started getting suspicious. LegalZoom claims to have submitted my filing 5-6 times and blamed the State of Florida for the lack of movement.

In April 2023, I decided to call the State of Florida myself and found out they had received something because the address had been updated back in February but they had no record of the name change request. They said I needed to ask LegalZoom for the Fax ID #s associated with their submissions so the State of Florida could look into it further. When I asked LegalZoom for these ID numbers, they claimed that that was impossible unless I had requested them at the time of submission (which they never communicated with me about in the first place), they were shredded immediately to "protect my identity" - ya know, for the public record I was trying to update?

Anyways, I finally got fed up and just requested they refund me the $200 I'd spent because it had been 8+ months and they hadn't been able to complete what I'd paid for. They proceeded to tell me that was also impossible because it was outside of their 120 day refund policy LOL. This company is a joke and they don't deserve your business.

I have officially fired them and hired Northwest Registered Agent and they processed the same thing in about a week.

Couldn't figure out how to do revisions. Michelle helped me quickly and cheerfully. I really appreciate it!

Second time placing an order with legalzoom. Attempting to do a simple out of state filing on behalf of my employer. Used legalzoom since I am no expert (even though it is just a simple one page filing I figured I am better off paying a little extra and ensuring it is done quickly and correctly). What a huge mistake. It still isn't completed and the order was placed in July (writing review on 10/21). My managers ask about it daily and I look completely incompetent when I have no explanation.

After about 1 month of waiting LegalZoom reached out for additional information. I provided the info and didn't hear back for another ~3 weeks. Keep in mind this is a simple filing. They called to say an additional fee was required. I wanted to speak with a manager to cancel the order because it took them 7 weeks to get to a point that we should've reached in 7 days.

On 6 separate occasions I have been told I will receive a manager call back within 48 hours. I have spent countless hours on hold and on the phone trying to reach a manager because out of 6 times I haven't received a call. Once or twice is okay. SIX TIME WITH NO CALL BACK! Who do I talk to? Everytime I call the service agent says "Wow I do see you have multiple requests. I am so sorry I will make sure they absolutely call this time." SIX TIME!

I have been trying to cancel the order for two months but I have to speak with a manager to do so otherwise I don't get my $250.00 back. HOW DO YOU SPEAK WITH A MANAGER WHEN A MANAGER WONT CALL YOU?

Never again. I deal with dozens of service companies for work and this is BY FAR the worst one I have ever dealt with. AT&T, DirectTV, Comcast are all a breeze compared to LegalZoom.

Congrats LegalZoom, I am so helpless I have resorted to writing my first online review.

I had a mixed up with my EIN numbers and Caleb was very fast at understanding my problem and taking are of it like a pro that he is

I ordered a simple Last Will and Testament on February 14,2019 and was supposed to have this document no later than February 18th, 2019. It is now April 15th, and I am on hold again with customer service looking for my documents! I have called numerous times with promises of action, but unfortunately, this has created more problems. April 11th my original order was cancelled as information I had entered was not duplicated on their format. A new order was placed on the 11th and I completed the information again on the 12th and submitted. Once again this is stalled as it shows payment is due on this order. I have already paid for a product I never received and was told to disregard the notice. Brings us up to date on April 15th, 2019 and again on hold with customer service trying to find my documents! I used Legal Zoom as a quick way to put together a legal Last Will and Testament after I found out I have terminal stage 4 cancer. I would have been ahead of the game going to attorney from day 1, no hassles, no headaches and have a will in place. So the customer representative just came back after 10 minutes on hold and has no reason why this is held up again and cannot override the system to show the will has been paid for. I just requested a full refund and I will go to my attorney and have this drawn up. WASTE OF TIME, MONEY, AND NUMEROUS HEADACHES! NEVER RECOMMEND TO ANYONE.