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Michel F.

  • 1 Review
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Business

Member since April 2019

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1 Review by Michel

4/17/19
I ordered a simple Last Will and Testament on February 14, 2019 and was supposed to have this document no later than February 18th, 2019. It is now April 15th, and I am on hold again with customer service looking for my documents! I have called numerous times with promises of action, but unfortunately, this has created more problems. April 11th my original order was cancelled as information I had entered was not duplicated on their format. A new order was placed on the 11th and I completed the information again on the 12th and submitted. Once again this is stalled as it shows payment is due on this order. I have already paid for a product I never received and was told to disregard the notice. Brings us up to date on April 15th, 2019 and again on hold with customer service trying to find my documents! I used Legal Zoom as a quick way to put together a legal Last Will and Testament after I found out I have terminal stage 4 cancer. I would have been ahead of the game going to attorney from day 1, no hassles, no headaches and have a will in place. So the customer representative just came back after 10 minutes on hold and has no reason why this is held up again and cannot override the system to show the will has been paid for. I just requested a full refund and I will go to my attorney and have this drawn up.WASTE OF TIME, MONEY, AND NUMEROUS HEADACHES! NEVER RECOMMEND TO ANYONE.
legalzooms
LegalZoom S. – Legalzoom.com Rep
Hi Michel, we would like to extend our sincerest apology in regards to your experience. It is very important to us to try and improve the situation when there has been a misunderstanding and/or dissatisfaction with our service. We’ll review your order details and follow up with you directly in effort to try to make things right. Please also feel free to contact a manager anytime via help@legalzoom.com.

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