Signed up with LZ after years of hearing podcast ads and remembering Joe Escalante from The Vandals. Joe, what happened to this company? So not punk rock.
Registered for a basic 6 months package and submitted a request to have a 2-page articles of incorporation reviewed prior to submission with the California Secretary of State. This was simply to ensure our self-prepared articles were error free and conformed to appropriate IRS and state tax code requirements. Thank the litigation gods that LZ would not be needed to process the articles! After setting up an appointment, a call back was received the next day informing that a different appointment would need to be setup in order properly answer the request for a nonprofit related document review. The new appointment time was locked in and a copy of the document for review was forwarded as instructed. All good and reasonable thus far, until the day prior to the scheduled appointment when the LZ assigned attorney called to state that the requested appointment and document review would not be conducted due to lack of any available nonprofit expertise at the LZ partnering law firm.
This was dumbfounding, as I expected LZ to be able to answer basic small business related legal questions which should include nonprofit organizations. The LZ assigned attorney simply provided a referral list to other independent lawyers who did have the necessary expertise. Upon contacting one of the lawyers on the list, I was quoted an LZ discounted rate of $400 per hour in order to check the 2-page document. A lengthy process of contacting LZ customer service then followed but LZ would not cover the cost of using a referred lawyer. An immediate request for a full refund and to cancel LZ service was then processed. Having had the service for the week, and to the credit LZ, a full refund was provided.
BOTTOM LINE: The scope of LZ services is narrow and cannot be counted on to answer a specific business related question, leading to paying additional out-of-pocket costs for the actual expertise needed. Skip it and find proper help elsewhere.