LegalZoom

Great products, prices and world class customer service. Would recommend to anyone who needs legal documents

Customer service is on point!
Agent Asia showed great professional and attention to my questions.

All of them

LegalZoom has wonderful customer service they is knowledgeable about there products and willing to help you succeed in your journey.

--The directions online and the person who went through our initial application were wrong about the requirements for the name of a nonprofit, causing the first delay.
--LegalZoom paired us with an attorney who had no non-profit experience. In addition he was 20 minutes late to our 30 minute appointment, he was condescending, and he was thoroughly unprepared.
--We were charged prematurely for our business advantage account.
--The accounting firm LegalZoom partners with completely missed our first appointment. The second appointment was made with another professional with no non-profit experience and he was 15 minutes late to our appointment.
--There is no "submit" button for the form 1023 so if you start on it and continue to work on it, it just submits without your knowledge and then you don't have the ability to get it back to continue working on it.
--You have to click through multiple links (some of which are hidden) on the LegalZoom website to find the tiny, light grey caveat that the "rush processing" for the Express Gold doesn't include the time it takes the State to get through the paperwork. We chose the $359 package over the $99 package specifically for the rush purpose.
--I reached out to LegalZoom three times to find out why our application was delayed. Each time they said they would look into it and get back to me. No one EVER got back to me. I had to reach out again for a fourth time to ask what was happening and they told me the day before we were rejected. It turned out were were rejected because of two errors that were made by LegalZoom, not by us. So we were waiting seven weeks to be rejected because of THEIR errors. Then they refused to do anything to make it right. We had to pay the fee to refile, even though it was THEIR errors that caused the need to refile.

Dishonest, unhelpful, terrible business practices.

I used Legal Zoom to set up an LLC and to let me know what other licenses I needed to apply for to set up my business in California. We did all the paperwork and it was submitted to the state, but apparently we made an error on the application online (although I'm not sure of this because once it was submitted, I couldn't access the application to look at it), so the wrong name was attached to the LLC. I called Legal Zoom, and changed the name to the correct one. Apparently from there they need to submit the change, and then let you know they submitted the change, then let you know they need to charge you the whole amount over again to resubmit. This was after waiting on the phone for 45 minutes on two separate occasions. After much waiting and discussing, I spoke with a supervisor, Kristopher, who said we'd only be charged the state's processing fee, since our application appeared to imply we wanted the name we actually desired for the LLC. Kris apologized, and was very nice about it. He gave me his direct line and said I could call him anytime if I didn't hear anything and he'd get right back to me. I called him no less than 6 times and left messages and he never called me back. So, I had to get on the phone and wait 45 minutes again, to speak with an agent. Supposedly the company has decided we don't owe Legal Zoom any additional money for the reprocessing, so it's going to be resubmitted. On this phone call I was told to expect an email instructing me to sign the new papers within 2-3 days. That has never arrived so once again, I'm waiting on hold for going on 15 minutes now. This service is terrible! In summary, long wait times on phone, no follow through, no personalized service, and they are more than happy to take more money, so be careful!

Where do I begin? Worst experience ever forming an LLC. I chose legal zoom because this is my first time starting an LLC and was worried about making a mistake, and if I did wanted to be in good hands. I wanted to be with a company who I trusted and could rely on to help me along my journey and process of starting my first company. I didn't care legal zoom cost more money I was more concern with the help I would receive. However, first mistake is filling my LLC With my home address instead of using a virtual address due to me not having an office yet. Legal zoom does not offer an address to use for LLC's when a lot of other companies do but I said to myself that's fine I rather pay extra and obtain my own virtual address than be with a company I don't trust just for that perk. First mistake, needing to change the address after filling for LLC. I was misinformed multiple times about the process. Filling an amendment, not filling an amendment. It was back and forth. I paid to file amendment to update address was told that was wrong and was refunded only to be called a week lady by a manager to let me know I was yet misinformed again and needed to file an amendment and that my EIN is still on hold and I do not need to contact the IRS for change of address which was wrong too. I had received the EIN number already even though it was supposed to be on hold so I wouldn't have to contact the IRS which is extra work for me. The phone call with the manager took another 2 hours out my schedule. I have wasted so much time and money using this company! I am convinced no one at legal zoom knows what they are doing. The manager Juana, that called me made me feel like a number and that she only wanted to do her job. Every question I would ask her she would respond with" I can't provide you that information, I am not an attorney!" WHAT!? All I am asking about is the next steps in the process since my EIN was not left on hold like it was supposed to be. This has been a nightmare! I would never recommend Legal zoom to anyone and they name shouldn't be legal zoom. Should be "not sure what to do zoom" cause this is awful. Worst experience ever!

If I had known that going through Legal zoom was going to be this fantastic, I would have done this a long time ago! Brianna was excellent!