Ali C.

--The directions online and the person who went through our initial application were wrong about the requirements for the name of a nonprofit, causing the first delay.
--LegalZoom paired us with an attorney who had no non-profit experience. In addition he was 20 minutes late to our 30 minute appointment, he was condescending, and he was thoroughly unprepared.
--We were charged prematurely for our business advantage account.
--The accounting firm LegalZoom partners with completely missed our first appointment. The second appointment was made with another professional with no non-profit experience and he was 15 minutes late to our appointment.
--There is no "submit" button for the form 1023 so if you start on it and continue to work on it, it just submits without your knowledge and then you don't have the ability to get it back to continue working on it.
--You have to click through multiple links (some of which are hidden) on the LegalZoom website to find the tiny, light grey caveat that the "rush processing" for the Express Gold doesn't include the time it takes the State to get through the paperwork. We chose the $359 package over the $99 package specifically for the rush purpose.
--I reached out to LegalZoom three times to find out why our application was delayed. Each time they said they would look into it and get back to me. No one EVER got back to me. I had to reach out again for a fourth time to ask what was happening and they told me the day before we were rejected. It turned out were were rejected because of two errors that were made by LegalZoom, not by us. So we were waiting seven weeks to be rejected because of THEIR errors. Then they refused to do anything to make it right. We had to pay the fee to refile, even though it was THEIR errors that caused the need to refile.

Dishonest, unhelpful, terrible business practices.