Overview
LegalZoom has a rating of 3.1 stars from 1,789 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job and new business. LegalZoom ranks 5th among Legal Services sites.
I ordered additional stock certificates and received them less than 24 hours later. WOW! Company President
Worst customer service, long wait for documents, rude manager (when someone calls you back 5 days later!) would have been better doing it my self.
Hi Sal, it is very important to us that our customers are happy with the products and services we offer. We want you to be satisfied and I'd like to assist you in finding a resolution. We will review your order details to determine how we can help make things right. Please also feel free to contact us directly via help@legalzoom.com.
The online chat worked really well for me. I was able to get my questions answered in a quick and efficient manner.
Happy to hear this, Jonathan. Thanks for sharing and let us know if we can help with anything else.
I had support in which service to choose regarding trademark services and was explained the different options. Very helpful.
We thank you for sharing your feedback, Camilla.
Agent Sidney was great! We talked about my concerns and questions
Also helped me by sharing his llc experience when starting a business.
We're grateful for your kind words and appreciate your feedback on your experience with Sidney. Thank you so much, Erica!
LegalZoom has made the process of acquiring an LLC much easier for me! I appreciate their expertise.
This is wonderful, Anna, thank you for sharing and we wish you the best with your small business.
Julia was very nice, patient, helpful, and knowledgeable. I hope the rest of Legal Zoom goes as smoothly
Hi Andrew, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. We will do everything possible to make sure your smooth experience is continued.
Meg did an excellent job answering questions related to trademarks. Very knowledgeable, friendly and professional! Recommended.
Hi Matt, glad we could help. Thanks for sharing!
Nice when customer service goes smooth! Aimee was fast and helpful! "Chat" is definitely convenient! Thank You!
She explained the process very well and was easy to get a hold of. Also helped me avoid some unforeseeable pitfalls
Thanks Julie!
Hi Paul, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. We will be sure to let Julie know how you feel. Please let us know if there is anything else we can do to help!
Efficient. (50 characters is too much of a review submission requirement, bad for getting more reviews)
Hi Guanhao, thanks for taking the time to share your review and for the character feedback. Please let us know if we can help with anything else.
Just off of a live chat with Melanie, who was super helpful and got me squared away on next steps. Highly recommended.
Thanks, Christopher. Please let us know if we can help with anything else.
Courtney was very professional, courteous and helpful. She gave me the resources I needed to answer my questions quickly.
Thanks for sharing Bill, happy we could help!
I been using LegalZoom for 11 years and always have a great experience they very friendly/professional/very easy to work with 100% recommended
We appreciate you, Moisés, for continuing to place your trust in us and for sharing your experience, it means the world to us.
Extremely helpful and knowledgeable service. Great guidance really looking forward to doing business.
Thank you, Jordan, for allowing us to be there for you, and for sharing your experience.
I'm just getting started thinking about the process of starting my own business and Courtney was amazingly helpful!
Hi Kara, we are so happy you have considered us in helping with your business needs. We appreciate you sharing and thank you for your kind words.
I've been using legal zoom for quite sometimes. Every time I called the agents go above and beyond to help me.
Thank you for taking the time to provide us with such positive feedback. It means a lot to us, Eva!
Lily is top notch on product info and customer support & success! We would like to continue being supported by her moving forward. Thank you.
Hi Banu, thanks so much for taking the time to share your experience. We will be sure to let Lily know of your kind words.
The LZ representative, Aimee, did a great job answering my questions. We need more representatives on par with her outstanding abilities.
Hi Stanely, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
LegalZoom makes it easy to understand and complete a living trust. The agent that helped us online was fabulous.
Your feedback has made our day! Thank you for your kind words, Michael.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Armand, I am so glad we could provide you with the service you needed. Thanks for sharing your experience.