Overview
LegalZoom has a rating of 3.1 stars from 1,789 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job and new business. LegalZoom ranks 5th among Legal Services sites.
Thank you Jason for being so patient with me. I appreciate you helping me with My Trademark and Logo. You Rock!
The chat support was great. Helped me find the "revise" option and then stayed with me until the document was revised.
Hi Larry, thanks very much for your review. We are glad you felt your revisions experience was well done.
It was great experience the agent was very helpful and understanding to all my questions she was very professional and knowledgeable
Thank you so much, Nick!
Was confused about how to get started. Website was easy to follow and customer support was even greater!
Thank you, Sherrie, for taking the time to share!
The agent I was talking with knew what I was requesting. I barely gave him any information and he knew the correct answer.
Thank you so much for sharing, Jonathan!
I was very please to see hou complete my service received from Legal Zoom was that I received!
Very satisfied!
Thank you Jamie, glad we could help!
I thought I had one question. That question was answered wonderfully. Then my other 13 questions were answered wonderfully too.
Thank so much for sharing, Luz. We're always here for you and we don't mind the questions!
Representative very knowledgeable and courteous.allowed me to explain my specific concerns and answered my questions. Very patient.
Keep up the great work.I enjoyed the interaction on the phone. The representative was knowledgeable and patient.
Your positive feedback is a wonderful source of encouragement. Thank you, Tony.
It was easy and it was quick. The consultant answered my questions and stayed with me through the process.
Thank you for sharing, Nicole!
He was very polite and was very helpful with my questions, and was knowledgeable and mad it easy to understand him
Thank you so much, Julian, for sharing.
My experience was absolutely delightful. MY representative was very friendly, knowledgeable, and professional
And we're delighted to hear your feedback, Mike! Thank you for sharing.
I had legalzoom create an LLC for me in a different state than my home state on Feb 11. They ended up entering the principal office address as my home address except they put the state the llc was being created in. This made it impossible to create a bank account in the business name. I reached back out to legalzoom to have them correct the mistake. The people who answer the phone are empowered to do very little. Even though it was obviously a mistake by legalzoom, they had to enter the issue into a queue to be taken up by a supervisor at a later date rather than just initiating the process on the phone. Took about 4 days for anyone to reach back out to me (email first) and then eventually a call from a supervisor. I had to sign a few documents and send them back. I have used FaxZero for ever and never had issues using them but for some reason LegalZoom was struggling with the faxes they were receiving. This wouldn't be a problem but it would take 4 or 5 days for LegalZoom to pick up the document and email me that there was a problem with the fax. No phone call, no ownership, despite my issue being an expedited issue. After this happened again and we were delayed another 5 days because nobody takes ownership of issues and just picks up the phone to call the customer I finally mailed the documents to LegalZoom at my cost of $50 to overnight them. They arrived on a Wednesday, were not uploaded to my account until Friday, and then nobody started working on them until Tuesday... again on an expedited issue. I still have no idea on what the status is... have they been updated to the Secretary of State? No communication, no ownership of issues by LegalZoom, impossible to get ahold of a supervisor and the frontline people are not empowered to handle issues.
I am unsure the direction I need to go in to have something registered or trademarked. Charease was friendly, helpful, and knowledgeable. Thank you!
We're pleased to hear your feedback, Blanche!
Representative was very knowledgeable on all questions asked, offered valuable and pertinent information.
Hi Quintetta, thanks so much for sharing.
The best customer services I've ever experienced. It was like talking to a close friend in confidence.
Hi Bruce, glad we could help & thanks for sharing your experience.
I was gently reminded that the information had been previously provided. Much appreciated and acknowledged
Thanks Wanda, glad we could help!
I had an outstanding customer service assistance from Melanie. She helped me with my issue in a very prompt and professional manner.
Hi Nabila, thank you so much for taking the time to leave this excellent review.
Very quick and friendly. She answered all of my questions. Guided me through the necessary steps. I will definitely be using legal zoom again.
We love hearing this, Dakota! Thank you for sharing.
Joseph did an exemplary job re ny inquiries. I ask several questions and he was able to answer appropriately.
We love feedback like this and we appreciate you for sharing, Miriam!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Louis. We appreciate you for sharing your experience in this review. Please let us know if we can help with anything else.