Overview
LegalZoom has a rating of 3.1 stars from 1,789 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job and new business. LegalZoom ranks 5th among Legal Services sites.
I had a great experience both with the website and with the follow up call from Robert. Everything was explained well and was a big help.
The agent helped me save money, educated me, and helped to accelerate the process of me forming my LLC.
Could not be happier with my experience!
Thank you for sharing, Julian, and we wish you the best with your LLC.
Amanda was knowledgeable and helpful. The Legalzoom website was a bit confusing but the legal help was excellent. Time and money well spent.
My experience was wonderful, she was very professional and knowledgeable about me starting my first business.
Thank you so much, LaKeshia! We wish you nothing but the best with your first small business.
This Company will legit help you trademark your brand help you understand the protocols of business.
Thank you for recognizing our efforts, Rueben, and for your positive feedback. It means a lot to me.
Another good review for you LegalZoom for updating my Will. For the last 15 years you have done us a great service. Thank you LegalZoom!
Hi Darla, thank you for being such a valued customer. We appreciate you sharing your experience.
God forbid they make a mistake... A PROVEN MISTAKE, where they failed to file my annual report for 2022 without my knowledge, where I have an email showing it was submitted, only to find out when I receive a call that not only did they not file my 2022 report, they did not file my 2023 report as stated. I found out by the firm that I WAS contracted with that my business had been dissolved by my state. So then I call them to find out why this was the case and they literally told me that neither of the documents were filed due to the fact that I had not "answered any autodialer calls they placed" so that I could approve the documents to "verify their accuracy." Isn't that something? They told me that I "refused" calls from a computer-dialed number to verify the information contained in documents they had already sent me an email about, stating that the docs had been sent? Seriously? HOW IS ONE TO VERIFY INFORMATION CONTAINED WITHIN DOCUMENTS THROUGH A TELEPHONE CALL? GOD FORBID YOU ACTUALLY CALL CUSTOMER SERVICE OR ANY OTHER PERSON IN THIS USELESS DAMN COMPANY TO TRY AND GET ANSWERS OR TO GET SOME KIND OF RESOLUTION... THEY DO NOT GIVE A DAMN ABOUT ANYTHING A PERSON HAS TO SAY AND MAKE ALL THE DAMN EXCUSES IN THE WORLD ABOUT WHY THEY CAN'T HELP, OR PLACE YOU ON HOLD THEN NEVER RETURN... WASH RINSE REPEAT... F'G IDIOTS!
I recommend LegalZoom to others and have been able to have the freedom and independence to expand my creativity with safe structure.
Hi Amber, thanks for sharing your experience & the recommendations!
MJ-was fantastic, she was super helpful and a joy to talk to! She listened and provided excellent customer service!
We love it, Jeremy! Thank you for your kind and encouraging words.
The charged me hidden fees, actually over 1000$ in hidden fees. Impossible to get in touch with customer service.
Hi Patrick, it is very important to us to try and correct the situation when a customer feels there has been a misunderstanding or an error in the service and/or product at LegalZoom. Although all fees are outlined on our website’s pricing page and/or the online questionnaire, we are sorry to hear that you were being charged for a service that you were unaware of and we would like to assist you in resolving this matter. We will contact you directly to discuss which services you wish to cancel. Please also feel free to contact a manager directly via help@legalzoom.com.
Heather was my assistant and I was extremely pleased with the whole experience. I look forward to my relationship with Legal Zoom.
We look forward to a relationship with you too Gerald. Thanks for being a valued customer.
LegalZoom process was easy to follow. They called me promptly to confirm my information to make the process understanding.
We're delighted to be a part of your journey in starting your new business. Thank you for sharing, LaShawn!
She was very knowledgeable and professional. I was very pleased with her help and guidance to the answers to my questions.
Thanks!
Thank you for taking the time to share your experience, Phineas.
It went very well as a means to establish a trademark/copyright. As a result, I have referred several people to the website.
Thanks Jerry, glad we could help!
Aimee was wonderful and helpful. She was great! She explained upcoming steps and process in english aka in a language i understood.
Hi Colleen, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
They charge me for the agent. Which i clearly told them not to charge. Now to change it they charge even more.
Talked with representative and got everything done with her no problem. Very helpful and professional.
We appreciate your feedback, Glen!
Rude and unprofessional agents, not responsive to requests and not enough communication about order updates.
My advisor, Chris, was super professional, easy to talk to, a great communicator with excellent knowledge. It was a great experience.
We look forward to sharing this great feedback with Chris and the team. Thank you, Lisa!
Thank you Jason for being so patient with me. I appreciate you helping me with My Trademark and Logo. You Rock!
Hi Louis. We appreciate you for sharing your experience in this review. Please let us know if we can help with anything else.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is awesome, Joshua! Thank you for sharing your feedback.