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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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She was super helpful with everything all my questions were answered clearly and in a timely manner what a professional she was
Melanie was extremely helpful in resolving my problem.
Hi Stephen, thanks for sharing. Please let us know if we can help with anything else.
Excellent customer service! Melanie was very professional and helpful. This is my second time chatting with an agent. So far so good
Hi Nephtie, our goal is to keep things good if not great during every interaction. Glad to see this reflecting in your experience. Thanks for sharing and please let us know if we can help with anything else.
Efficient. (50 characters is too much of a review submission requirement, bad for getting more reviews)
Hi Guanhao, thanks for taking the time to share your review and for the character feedback. Please let us know if we can help with anything else.
Hi Katie, glad we could help. Thanks for sharing your experience and please let us know if we can help with anything else.
A very good chat and the issue was solved quickly.
Glad to hear this, Chris. Thanks for sharing and please let us know if we can help with anything else.
Just off of a live chat with Melanie, who was super helpful and got me squared away on next steps. Highly recommended.
Thanks, Christopher. Please let us know if we can help with anything else.
As above. I got through my will and trust OK, but every time I needed to make a revision, I had to go through the whole questionnaire process again. The form should allow one to jump to a specific section.
Thanks for taking the time to share and we really appreciate your feedback.
I had incorrectly completed a section of the will. Sandra walked me through the process, and stayed online with me until everything was done correctly. Legalzoom is always helpful and definitely good value for the services you get!
Hi Allison, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
Great. Michelle answered my question quickly and informatively.
Great, Ronald. Thanks for sharing and please let us know if there is anything else we can do to help.
Michelle did a great job in assisting me with my issue. Very quick, and very helpful customer service.
Hi Manminder, thank you very much for sharing this excellent review. Please let us know if there is anything else we can do to help.
Hi Georg, thanks so much for sharing your review. Glad we could resolve any issues. Please let us know if there is anything else we can do to help.
Michelle was great in the chat room, she answer all of the questions I had. Her knowledge of the issue was very strong. All companies should have people like her.
Hi Kenneth, we think she's pretty awesome too. Thank you so much for taking the time to share this excellent review.
Michelle was very helpful talking me through my concerns.
Hi Michelle, thanks for sharing your review. We're here if you have any additional questions or concerns.
I chatted with two customer service representatives who quickly corrected my situation and got my card refunded in less than 15 minutes very helpful
Glad we could help, Jesse. Please do not hesitate to contact us if you need help again in the future.
Michelle on Live Chat assistance was courteous and responsive to my requests.
Great, Lyle. Thanks for sharing and please do not hesitate to contact us with any additional questions.
I was expecting documents in the mail. I contacted Michelle via live chat and she was very helpful with locating the digital documents on your website and she also e-mailed me the documents. She did a great job of customer service.
Hi Mike, thanks so much for sharing your experience. Please let us know if we can help with anything else.
The online chat worked really well for me. I was able to get my questions answered in a quick and efficient manner.
Happy to hear this, Jonathan. Thanks for sharing and let us know if we can help with anything else.
Very quick and thorough! Very friendly and resourceful, answering all the questions I had
Hi Jason, glad we could help. Thanks for taking time to share your review. Please let us know if we can help with anything else.
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Omar, professionalism is key for us so we're happy you shared your experience. Please let us know if we can help with anything else.