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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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Eric made my customer service experience with legal zoom painless. His attentiveness and kindness know no bounds. He is very helpful and it was easy to communicate with him.
Hi Matthew, thanks for sharing your experience. We'll be sure to let Eric know of your kind words.
Was inquiring about the SS-4 document being sent, this was the third person I had spoken with and the first person that actually helped. Rather than saying there was nothing she could do Michelle did eveything she could to help me in this matter.
Hi Angela, thanks for taking the time to share your review. We're disappointed you didn't receive the help you needed on your first interaction and we're so happy to hear how great Michelle was at resolving things. We'll be sure to let her know.
Michelle quickly responded and assisted me with my inquiry efficiently.
Hi Jess, thanks for taking time to share your experience. Please let us know if we can help with anything else.
Michelle was very knowledgeable and provided quick responses
Hi William, thanks for taking time to share your review. Please let us know if we can help with anything else.
I asked about the submission of the SS-4 back to LZ. I was assisted efficiently. Made sure that all my concerns were addressed.
Hi Ray, thanks for sharing your review and glad we addressed all your concerns. Please let us know if we can help with anything else.
Thanks for sharing your experience, Gary.
Michelle assisted me with some information. She was quick and very professional.
Great to hear, Ginelda. Thanks so much for sharing.
Quick, concise, and resolution is in the works. Michelle was easily able to answer my question and provide follow-up.
Hi Reba, thanks for taking time to share your review. Please let us know if we can help with anything else.
I had one question about my LLC and she went above and beyond to let me know each step in the process of what I was requesting.
Hi Danyielle, we try our best to always go above & beyond for our customer. We're so glad to see this reflected in your experience. Thanks so much for sharing.
Great customer service and the info needed was done with minimal wait time
Hi Billy, thanks for sharing your customer service and process experience. Please let us know if we can help with anything else.
Michelle was great at addressing a change I needed on a bundle purchase
Thanks for sharing, Joseph. Please let us know if we can help with anything else.
Michelle was really helpful and responded quickly. My question was solved now.
Hi Shaoyi, so glad all your questions were resolved quickly. Thanks for sharing and please let us know if we can help with anything else.
Michelle was so very helpful. I needed some info re: updating a business plan. She was very kind and knowledgeable
Hi LJ, thanks for taking time to share your review. Please let us know if we can help with anything else.
I form a corporation through Legal Zoom. Paid $736 for the service. Big mistake, later I found out my accountant will do it for half price.
If you check local newspaper, and search a little, a lot of the accountant will do it for free if you use their tax filing service.
Legal Zoom slap me with $399 Auto Renew Register Agent Service fee.
The agent told me he can give me half off. Sounds like they are doing their best to charge you some money...
I told him I want out, and he said I have 30 days to change the Registed Agent from the state department. I called the state department, the clerk told me that she just spoke to more than 10 people before me that day had the same issue from Legal Zoom.
Turn out, the change information is more complicated than form a new corporation. I ran to my accountant for help, as expected, we cannot get the state record updated within 30 days. They just rob me for the $399 when my accountant provide this from free...
What a scam! They should be shut down by the congress or senators... Any public advocate, please look in to their business practice, the auto renew of a service they charge $399 everywhere else charge $50 to $75.
Hi Hiu, it can be extremely disappointing to get unexpected charges, especially when prices are increased. We've reviewed your state information and confirmed that your agent information is updated. It's unfortunate that we lost you as our customer but we're glad you found a better fit. Your LegalZoom agent subscription has been cancelled and you've been issued a refund of your 2019 renewal fee. Please do not hesitate to contact help@legalzoom.com for help you may need in the future.
Aimee was extremely helpful. I got answer to all my questions. I really appreciate the help.
Thanks,
Shyam
We really appreciate you allowing us the opportunity to help, Shyam. Thanks for sharing your experience.
I have had many questions with the process and could not communicate through the phone service. I could not get to a real person and I became very unsure of the site and the service that I just paid for. I finally saw the chat at the bottom of the website page, when I was frustrated and trying to find a way to communicate with customer service to get some help, I was wanting to cancel! Then the rep Brian answered on CHAT and helped answer my questions. He restored my faith in Legalzoom and made me feel confident in my decision to work with LegalZoom. Thank you Brian, you saved my business.
Hi Tina, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
Thanks for sharing, Mark. Please do not hesitate to contact us if you need help with anything else.
Michelle was very helpful. She changed the mailing address and got me the EIN for the corporation.
Hi Joseph, so happy we could help. Please do not hesitate to contact us if you need help with anything else.
Aimee was VERY helpful! She was efficient and knowledgeable- super important with legal documents. Most of us need that extra help.
Hi Kathy, we're happy to provide you with the extra help needed. Thanks for sharing and please let us know if we can help with anything else.
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Claire, thanks for taking time to share your review. Please let us know if we can help with anything else.