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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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An amazing response time, got me the answers I needed quickly.
We're glad we could help, Jesse. Thanks for leaving your review.
Aimee was very helpful and knowledgeable and was able to assist me with what I needed. Thanks so much!
Thanks so much for sharing your experience, Christopher. Please let us know if we can help with anything else.
Hi Kelsey, being steadfast is a part of our mission. Glad we can help and thanks for sharing your review. Please let us know if we can help with anything else.
Great personality and able to respond swiftly with proper answers.
Hi Rowda, thanks for sharing your review. Please let us know if we can help with anything else.
Answered quickly and made it easy to understand. She was courteous and to the point.
Hi Johari, so glad we could help. Thanks for sharing your review.
Aimee was extremely helpful and made the process quick and easy.
Hi Mike, thanks for taking the time to share. Please let us know if we can help with anything else.
I needed to fix an order to which I was wrongly advised from. Carrie, LegalZooms Customer Care Representative, was assigned to help. She was quick to respond and was able to assist my request and complete it. She should be recognized for how she helped make what was a horrible past 5 days, seem much better and turned my day from a bad day into something good. I'd buy her a drink if I could, but I can only suggest she deserves a raise for coming to work and helping more than just refunding an amount, she also helped refund my family relationship without even knowing it.
Hi David, thanks so much for taking the time to share your experience. We are honored to hear you feel like you were in good hands and we will be sure to let Carrie know of all you kind words. Please do not hesitate to contact us again with anything you need in the future.
Not worth the time it takes to process simple business matters, no communication and no clarity whatsoever.! Do whatever you need done yourselves.!
Hi D A., things usually go more smoothly and we apologize that you experienced us at less than our best. We want to make sure we communicate everything with you and that our communication is clear. Please feel free to reach out to a manager directly via help@legalzoom and let us know how we can make your experience better.
Michele did a great job quickly answering my questions and got me what I needed fast. She was able to assist me with a package that got stolen off my front porch and got the package recorded for me. Thank you Michele keep up the great work!
Hi Tim, we 're so sorry about your original package being stolen and glad we were able to help where you needed it. Thanks for sharing and please let us know if we can help with anything else.
Chatted with Aimee regarding installment plan questions. She provided clarification promptly and was very courteous.
Thanks for sharing, Lori. Please let us know if we can help with anything else.
Aimee was very patient and helped me navigate my options and execute my plan sign up.
Great, Tina. Thanks so much for sharing and please let us know if we can help with anything else.
Couldn't figure out how to do revisions. Michelle helped me quickly and cheerfully. I really appreciate it!
Hi Carl, happy to hear we were able to help get your revisions completed. Thanks for sharing and please let us know if we can help with anything else.
She was helpful and prompt. Michelle resolved my issue and I was very grateful.
Hi Alex, thanks for sharing. Please let us know if we can help with anything else.
I had an online chat with representative (Michelle), and she was able to address all of my questions and resolve the issue. I was in a time crunch Michelle was responsive and addressed the issue right away.
Hi Doug, thanks for taking time to share this review. Glad we were able to provide you with the quick service you needed. Please let us know if we can help with anything else.
Aimee was able to answer my questions right away and guide me to my next steps.
Beware! I had called in to check the status on my order and Aaron was by far the most disrespectful and rudest rep I have spoken to at Legalzoom. The company has a dozen different reps that will handle your account and the reps leaving "notes" in a client's account are clearly not thorough enough since I had to be put on hold for 10 minutes while he "reads" them. I paid for the expedited process but Legalzoom doesn't feel that the priority is there even when I had paid for the highest package. You've been sending me emails that don't even correlate to my communication with you. I recommended that there should be just one rep to facilitate each specific account so that there isn't miscommunication and instead of a company taking the feedback and saying, "Thank you, we'll look into that," Aaron proceeded to rudely disrupt and say that "it's impossible because we have thousands of business requests". You have lost my business and future businesses.
Building a foundation for a small business and trying to process an LLC should not make me feel like I'm just another number in the "thousands" of requests. Legalzoom does not hold standards high and only wants to reap the financial benefits. Please train your reps to be more respectful over the phone.
Hi Huyen, we are very disappointed that you've experienced us at less than our best and we are still trying to do everything possible to change this around for the better. We've reached out to you to confirm the registration is now complete and we are awaiting your signed EIN application to forward to the IRS. Please feel free to contact us if you have any further questions or issues.
I received text saying my docs were available. Went to biit.ly link and could not retrieve docs from site. Agent could see them on her end, but web site glitch prevented my retrieval. Michelle sent them to me via email which was a HUGE help. Great job!
Hi Jeff, sorry to hear you didn't have the best experience with the link. We're glad Michelle was able to help. Thanks for sharing your review.
Processed my requested in less than a minute and i was very satisfy with his service.
Hi Rambod, thanks so much for sharing your experience.
Hi James, thanks for taking the time to share your review and glad we could help.
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for sharing your review, Donald. We're glad we could help. Please let us know if we can help with anything else.