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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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Michelle was very helpful! The experience was professionally handled and was well executed.
I am in customer service, and it always baffles me how I never seem to receive the same quality I am required to provide for my customers. Today was an exception, Aimee was awesome, she listened and was kind when I was flustered, she expedited my needs quickly and efficiently.
My experience was fantastic!
Hi Kati, we really appreciate being the exception. Thank you so much for taking the time to share this excellent review. Please do not hesitate to contact us if you need anything else.
I have had the pleasure of having Aimee as my chat support agent two times now and both times she's been very helpful and polite. She is quick to respond and provide clarity to any question I've thrown her way.
Hi Miriam, thanks for taking the time to share your experience.
Great job, Aimee was excellent! Fast, courteous, friendly and took care of my problem.
Glad to be of service, Jon. Thanks for sharing and please let us know if we can help with anything else.
Michelle was very helpful, answered my questions and completed my request.
Hi Mary, thanks for sharing your experience. Please let us know if we can help with anything else.
Hi Jarrod, thanks for sharing your experience.
I was looking for templates to create some policies for my company and Michelle was quick to respond and provide a link to get me right to what I needed. Thank you!
Thanks for sharing, Leslie. Glad we provided the help you needed.
Melanie was very helpful and accommodating. She was very fast to answer any questions that I had. She sent me over emails very fast and efficiently. I wish that every time I used the chat feature it was to talk to Melanie!
Hi Dylan, thanks so much for sharing your experience. We'll be sure to tell Melanie about your kind words.
Following my attorney consultation, it was determined I needed a Will rather than a Living Trust. My chat agent, Michelle, efficiently handled the change and processed the refund quickly.
Hi Robert, glad we could help and thanks for sharing your review. Please let us know if we can help with anything else.
Aimee took great care to confirm my contact information and addressed me by name right away. She quickly researched the delay in my order and contacted the team to have it corrected ASAP. Thanks for the awesome work.
Hi Casey, thanks for allowing us an opportunity to help. We appreciate you for sharing your experience. Please let us know if we can help with anything else.
I had questions about my Trust and how to change it. She was super helpful. I got all my questions answered. I was given an easy way to fix my problem and it was free!
Hi Mary, thanks for sharing. Please let us know if we can help with anything else.
Hi Rob, thanks for sharing. Please let us know if we can help with anything else.
The agent was polite and thorough. Answered all of my questions.
Thank you Michelle
Hi Robert, thank you so much for taking the time to share this excellent review.
Aimee was very helpful in looking up the status of my order and getting me the document that I need.
Hi Kelly, we're happy we were able to help. Thanks for sharing and please let us know if you need anything else.
Michelle fixed the problem and made it right. I asked for compensation for a long delay in processing the order and she promptly provided it.
Hi Benjamin, thanks so much for sharing your experience.
I had difficulty with logging in and finding my estate-planning bundle. Carrie was friendly, efficient and very helpful. And empathetic, which is rare these days in customer support.
Hi RJ., thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
SO much help. I asked so many questions and she answered in 1, 2, 3. Amazing service.
Hi Briana, glad to hear you received such amazing service. Thanks so much for sharing your review.
I appreciate that she tried a different email to get me my documents.
Hi Barbara, we try to go above & beyond to get the job done. We're happy to see that reflected in your experience. Thanks so much for sharing.
Aimee was very helpful and kept things simple and professional.
Carrie was very professional and helpful. Thank you.
Hi Christopher, thanks for taking the time to share your review. Please let us know if there's anything else we can help with.
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anthony, thanks for taking the time to share your review and glad we could help.