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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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I just completed living trust and had several questions on what to do next. Carrie patiently explained each and every step to my satisfaction.
Michelle provided prompt and thoughtful service to assist me with my question. Went beyond what I asked for and provided a quick solution.
Hi Donald, we like to make an effort to WOW our customers so we're glad to see this reflected in your experience. Thanks for taking the time to share and please let us know if we can help with anything else.
Glad to hear it, NyKiel. Thanks for sharing your review.
Rene was my agent, he help me out with missing documents in my LLC registration, he did everything super quick. Excellent service!.
Hi Carlos, thanks for sharing your experience with excellent service. Please let us know if we can help with anything else.
Melanie has been very helpful and accommodating. I greatly appreciate it.
Hi Diane, we appreciate you taking time to share your experience.
Melanie explained to me how to find all my documents on LegalZoom. She also sent me an email with the documents that I needed and that made it easier for me. She's awesome!
Hi Samia, thanks for sharing your review. We'll be sure to let Melanie know of your kind words.
Very favorable. Michelle was very helpful. I hope to finish up my filings before month end.
Hi Jennifer, glad we could help and thanks for sharing. Please do not hesitate to contact with any help you need in the future.
Aimee was very helpful she even give me information to help me with the next step in our business journey!
Thanks for sharing, Cassondra. We'll be sure to let Aimee know how much she helped. Please let us know if there's anything else we can do.
Aimee was the operator that helped me. She was able to correct my issue very quickly. Very Helpful.
Hi Sandy, happy to help. Thanks for sharing your review.
I had issues understanding my order, and why it wasn't being processed. Carrie walked me through what was incomplete, and helped me understand what information was needed! I was starting to feel really frustrated with my order not processing - she walked me through the steps needed. She helped earn a solid customer, and a good recommendation to my friends!
Hi Kelly, thanks for sharing your experience and for your future recommendations. Please let us know if we can help with anything else.
Michelle was able to help me with fnailzing by document. I was confused when it came time to approve the final document. She was able to understand where I was in the process and thus recommend the next step.
Hi Gene, glad to hear we were able to eliminate any confusion and provide you the help you needed. Thanks for sharing.
I had called and started a chat session at the same time and realized quickly that I needed to hang up the phone.
I had a request and a question and was taken care of quickly and smoothly by Michele. She was great!
Hi RJ, glad you received the help you needed. Thanks for sharing.
I needed a little bit of clarification in filling out my mother's will and estate bundle. Eric provided excellent, quick and concise answers to my questions and emailed some additional paperwork. Great job.
Great job on taking care of your mother's estate planning, Gary. We are glad we could help. Please let us know if we can help with anything else.
The live chat agent was very helpful! Im looking forward to doing business with legal zoom
Hi Gayyell, we look forward to doing business with you as well. Thanks for sharing your review.
I chatted with Michelle online and she was very quick to address my concerns and find a solution for me. Very pleased with the service she provided!
Hi Joshua, thanks for sharing. We'll be sure to let Michelle know how much she helped.
Excellent. Melanie was professional and VERY helpful today.
Hi Jason, thanks for taking the time to share your experience.
Thank you Michelle for your good chat support. She helped me getting a EIN number through my email.
Hi Sung, thanks for sharing. We'll be sure to let Michelle know how much she helped.
I had a great experience with Michelle. She was very through and helpful. Thanks again!
Thanks for sharing your review, Alberto.
I really don't have to much luck with any customer service and Michelle was so comprehensive and not complicated at all. Got my point right away and helped right away. The overall service of my orders were great as well.
Hi Jessyca, we glad to hear that we were able to change your luck with customer service. Thanks for sharing your experience and please let us know if we can help with anything else.
Michelle was quick to respond and provide with solution in regards to business banking... such quick support brings me back to LZ so many times.
Thanks to all of the team
HI VJ, thanks for being a loyal customer and sharing. We appreciate that we could help you many times and hope that we can continue to do so in the future.
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Glad to know that you were satisfied with your experience, Jaideep. Thanks for sharing.