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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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Melody took the time out to get what I needed done She was very informative and when above and beyond. I am very pleased with the service I received today.
Perfect. Michelle emailed them over in 1 minute. Thanks
Glad we could help, Steven. Thanks for sharing your review.
I had trouble navigating the site at first and Aimee was immediately helpful. Got everything I needed.
Thanks for sharing your review, Sam. We're glad we could help.
Michelle was extremely helpful with the cancelation of my order as i had medical expenses unexpectedly come up and needed my money returned. Thus had to unfortunately cancel my order, they where fast. Helpful and polite,
Hi Holly, we're sorry to hear you had to cancel but glad we could provide you with a good experience. Please let us know when you're ready to return - we will be more than happy to help.
Making changes to the Declaration of Trust. Carrie was extremely helpful
Hi Leslie, thanks for trusting us to help and for sharing your experience.
Aimee was a delight to speak to, and super helpful!
Thanks LegalZoom!
Hi Danielle, so glad we could help. Thanks for sharing your review.
I was confused with transfer deeds in NC because Legal Zoom did not handle that in NC but Carrie was awesome to help me understand what might be best thing to do
Hi Donald, glad we were able to help in some way. Please let us know if there's anything else we can do.
Very helpful and professional. She provided the documentation that I needed.
Hi Laura, thanks so much for taking the time to share this review. Please let us know if we can help with anything else.
I've spoken to multiple reps over the past 2 weeks and I must say every one has been a pleasure to work with. The latest was Michelle, who not only researched and found missing documents - three rolled into one but listed separately in the "documents to sign" section - but also took careful note of the confusing aspects of the website as I was seeing it. The status of one order was shown as a combination of a) "In Process" (top right) b) "Ready to download" (middle right) c) "Order Printed and Shipped" (middle left) d) "Ready for Download" (lower right) and "Order received... and will begin processing it shortly." (lowest right). She acknowledged this looked like a bug and would pass it on to the appropriate team. I'm still waiting for some transfer of title documents from GOdeeds to show up, but otherwise have been very happy with the experience overall.
Hi Nigel, we are so sorry about the trouble you had with the website but happy to hear Michelle was able to help navigate things for you. Please let us know if you still need your documents from GOdeeds by contacting help@legalzoom.com.
I am very happy with the service I have received thus far. I am working a F/T job while starting up this new one and really needed the help since time and frankly, knowledge, were not on my side. This has been very helpful.
Hi Lyn, we are here to help people just like you so we are very excited to hear how happy you are with your experience. Please do not hesitate to reach out to us with any help you need.
I chatted with Michelle whom which was very patient, knowledgeable, and understanding of my current situation. She provided me with the information that I needed without hesitation, enabling me to handle my business, instead of vice versa. Very much appreciated.
Hi William, we very must appreciate you taking time to leave this excellent review.
My web chat with Aimee was a great success. She understood my problem and resolved it easily. I applaud LegalZoom for making my journey into my new business a smooth one.
Hi LaShane, we applaud you for taking the steps in your business journey and we are so happy we could help. Thanks for sharing your experience.
I was able to chat with Aimee, and she was excellent. She answered my questions promptly, and had my issue resolved within minutes. I've had a great experience with LegalZoom so far!
Hi Emily, thanks for sharing your review. We hope to continue giving you great experiences.
The chat folks are very helpful and professional. They didn't hesitate to admit that their website had a hiccup and apologized. I appreciate the candid and helpful responses to my questions.
Hi David, we try to be as transparent as possible. We're so glad to hear about your experience with our chat team. Thank you for sharing.
Michelle was very helpful, very professional. She got to the problem, fixed it and took care of my issue professionally, and expeditiously. He's a great person to have on your staff.
Thanks so much for your kind words, David. We really appreciate you take the time to share your experience.
The online chat actually works -- real people with knowledge to help you sort through your needs. We got the documents we needed within a few short minutes.
Hi Jesse, thanks for your review. We glad you got the help you needed. Please let us know if we can help with anything else.
Michelle was amazing, she helped me as soon as possible and answered my questions very quickly! It feels great to know that there are people you can chat with about your business that care.
Hi Ismael, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
Legal Zoom has been great at helping me with my trademark application! The representative, Carrie, was extremely patient and helpful with guiding me. I would 100% recommend Legal Zoom for trademark services!
Hi Trenton, thank you so much for taking the time to leave this excellent review and for your recommendations.
Through an unforeseen circumstance, I had to apply for an EIN immediately, after I had already purchased the add on service through Legal Zoom. Their on-line chat was able to quickly and easily issue a refund, with virtually no questions asked. I'm really pleased with the customer service!
Hi Herb, thanks so much for sharing your experience with us and we're so happy you were pleased. Please let us know if we can help with anything else.
I ran into some trouble paying my 3rd installment if my LLC formation and asked if I could split it up. This was not possible but Melanie offered to push my payment date out up to 2 full weeks to give me time to sort out my financial challenge.
She was very professional and quite helpful. This proved to actually be a BETTER option than paying the final installment of $107 in two payments - instead she just saved me 2 weeks of time so I don't have to pay at all til Oct 19th, 2019.
Pleased with this customer service experience.
Hi Brian, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rai, thanks for taking time to share. We will do everything possible to make sure you continue to receive treatment that is above & beyond excellent.