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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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This site is so easy to use. Incorporating my non-profit was simple thanks to LegalZoom! And I was helped using live chat. I can't say enough good things!
I've been using LegalZoom since 2010 and continue to use them to update my legal documents. They are quick and reasonably priced and their support people are very helpful
Hi Joan, thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
The respect, promptness and accuracy of the staff at Legal zoom and one in particular, Carrie whom her promptness and accuracy of helping with my Trademark was perfect in all of the questions I had and I really respect her, Thank you Legal Zoom!
Hi Gary, thanks for sharing your experience. We're glad to hear you received the respect you deserve and we're here if you need anything else!
In the process of setting up my first business as a LLC and I had lots of questions. Not only did they answer them all, and walk me through all my options, but they also handled so much other stuff. Between the IM Chat, Support Numbers, and Email I have never had to wait for help. It's like i have my own in house legal team.
I was blindsided by a registered agent fee. I was under the impression it was already included in the total, alas is was a separate surprise charge.
Hi Garrett, congrats on your new business and it was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us about the registered agent fee. Although the timing of the charge is outlined in the questionnaire and receipt, we want to let you know that we hear you and we'll work on making that a better experience.
Just had a brief question about the services that I used. Michelle answered my question efficiently and friendly via their chat platform. A great way to get help!
Hi, thanks so much for taking the time to leave your review.
Tech Support was very helpful. I was in a panic because I couldn't access my docs. I couldn't remember username or password or if I even had one. Simple fix. I didn't see it. LOL Very friendly and patient with me.
Hi Julia, thanks for leaving your review. We're so pleased we were able to make things better and please let us know if we can help with anything else.
Good clear answers, good listener. Why do you require 100 characters? The person was great, but this is kind of a pain to need to type more...
Hi John, thanks for taking time out of your day to leave your review. We appreciate your feedback about the character limitations and we'll work on making it a better experience.
Was in need of updating our wills and sought assistance. An online representative named "Amy" answered all of my questions professionally and quickly. Will be following up with LegalZoom today.
Hi David, we're happy that you're happy, and we're looking forward to your next visit.
After i tried once to talk to an agent over the website chat and they ended the chat, i tried again to encounter this awesome operator that was extremely helpful, this company needs more people like her!
Hi Alberto, thanks so much for sharing your experience. We really appreciate you.
The chat support was great. Helped me find the "revise" option and then stayed with me until the document was revised.
Hi Larry, thanks very much for your review. We are glad you felt your revisions experience was well done.
Legal Zoom sent a link for me to make the revisions. Very clear and easy to follow the directions. Thank you.
Glad we could help, Lisa. Thanks for sharing your experience and please let us know if we can help with anything else.
I had an outstanding customer service assistance from Melanie. She helped me with my issue in a very prompt and professional manner.
Hi Nabila, thank you so much for taking the time to leave this excellent review.
I have received excellent assistance and kindness in getting this very important documentation done for my estate. I am legally blind and everyone who helped me in Legal Zoom was so very understanding and did everything in a very timely manner. I am so grateful for the peace of mind having this done has given me and I highly recommend LegalZoom for any legal work that needs to be done, you will find no one better!
Hi Cathy, we're so pleased we could help. Thanks for leaving such an amazing review!
Lauren was very kind and helpful. She was patient and took her time walking me through everything I needed.
Hi Jhon, thanks for sharing your experience and we'll be sure to let Lauren know of your kind words.
Chris helped me out great with understanding why my name was unavailable and what the next steps were. He took me step by step even to ensure I had the correct capitalization.
Hi Amanda, thanks so much sharing your positive experience.
Lauren was EXCELLENT and should be commended. Based on her customer support I will definitely come back to Legal Zoom the next time I want to start a business!
Hi Eric, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
I used the live chat service to resolve an issue I had regarding a price increase in my registered agent subscription. I mentioned that I would not be able to keep the service due to the over 200% price increase. My customer service rep, whose screen name was "Lauren", helped me to keep my old rate and answered any and all questions I had. She was very kind in tone and very patient.
To LegalZoom: Because of your fantastic customer service representative you have kept a customer that was about to shop for another service. I later asked for her full name. It is Lauren Wiles and I hope that she gets the credit that she deserves. Be sure to keep and reward members of your team that accomplish these kinds of things for you.
Wow, Steve. Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We'll be sure to let Lauren know of your kind words.
FOR NAME CHANGES, THERE SITE SHOW THEY CAN DO IT BUT I GOT FROM THEM IS AN APPLICATION FOR NAME CHANGE AND COST 7 TIMES MORE THAN THE COURTHOUSE JUST FOE AN APPLICATION
Hi Ashley, thanks for the feedback, we'll work on making this a better experience.
They've been raising their prices for Registered Agent service for the past 2 or 3 years now. I finally got around to finding a new Registered Agent. Now that I'm trying to cancel the service through LegalZoom, I'm unable to do so. When I log into their website, they're trying to force me to agree to the very order I'm trying to cancel. Calling them, at least on the weekend, results in getting no one to actually talk to.
Hi William, it's unfortunate to hear we lost you as a customer and we’re really sorry you didn’t have the best experience when trying to cancel. We’ve had the opportunity to review your account and agent change with the state. As a result, we’ve cancelled the LegalZoom agent subscription and issued a full refund of the recent charge. If you have any additional questions or concerns, please contact help@legalzoom.com.
I used Legalzoom to start a business. My recommendation: NEVER USE THIS FIRM.
The firm continued to charge me money, long after I ceased using LegalZoom. As of this week, they are attempting charging a new credit card, never known to them, $399. This is theft, pure and simple.
Hi John, it's important to us to try and correct the situation when a customer feels there has been a misunderstanding or an error in the service and/or product at LegalZoom. We’d really like to determine how this happened and help resolve it. Please contact help@legalzoom.com.
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tricia, we really appreciate your kind words. Thanks for helping to share the word about us.