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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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I needed documents and they got to me incredibly fast!
I went online today to have an issue resolved. My first contact was with "Greg" online and then with "Jason." Both were incompetent and falsely told me that they would get a "specialist" to help me and disbanded the "chat". I waited for 15 minutes but to no avail. An hour later, I tried the same process again and this time I "chatted" with Aimee. She was excellent and did NOT leave the chat and did not disappear. She said she would find the answer and will stay with me until the problem was resolved. This was a special individual who has the skill-est and the caring attitude to take care of a customer. I was very impressed with Aimee and and her professionalism. She is a great representative for LZ and I thought that you should know about her excellent caring and gracious attitude. Bravo Aimee!
Hi Syed, we're so sorry your first couple of experiences were not our best. We're glad you were able to reach a representative who could turn things around for the better. Thanks for sharing and please let us know if we can help with anything else.
I have been useing legal zoom now for about a week maybe two and they are flat out amazing! Everyone that ive been in contact with, Brian, and just now Melanie have been just the sweetest most helpful agents ever. I am truly amazed at how in tune and communication oriented the whole company has been. I will defiently be useing them in future businesses that we are going to be opening up! Y'all are right up there with chick fil a with just how amazing your customer service is! Great job keep it up!
We really appreciate you taking the time to share your review. We aim to please so we're overjoyed to see this reflecting in your experience. Please let us know if we can help with anything else.
Terrible experience with customer service Rep- Gibran Dylan
Just an overall awful experience with the company, with the customer service, with the entire process of Legal Zoom
Hi Ramsey, we try our best to make every experience the best and it's disappointing to hear we dropped the ball with you. You deserved better and we'd like to try to turn things around. Please contact a manager directly via help@legalzoom.com.
Aimee helped me to be able to edit a document myself so I could have a corrected version before Thanksgiving. Thanks Aimee!
Hi Josh, glad we were able to help. Thanks for sharing and please let us know if we can help with anything else.
Smooth and seamless help... I don't know what else to say
Hi Cathy, we appreciate you took time to leave your review. Please let us know if we can help with anything else.
Very satisfying experience for a great day. You should all be very proud.
Hi Glen, thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
Michelle was amazing and got me my info immediately. Great service.
Hi Debbie, thanks for sharing your experience. Please let us know if we can help with anything else.
I had a chat with Melanie and she was very help. It only took about 10 minutes to answer all my questions to satisfaction.
Hi Zikiye, thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.
I took some time to look again at the legal documents that I started this time last year. My partner and I realized we have to finish this since it was not completed over a year ago. The agents at LegalZoom were very helpful in providing information on what the next step I had to take, would be.
Hi Juan, happy to help. Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
They were very helpful with my questions and went above and beyond to make sure I understood what I was getting
Hi Havea, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
Aimee was awesome! She helped me identify my EIN number. She also educated me on what is an EIN vs a FTIN. It feels good to be supported and to feel a company like LegalZoom has my back. Thanks Aimee!
Hi Sharon, thank you so much for taking the time to share your excellent experience with others. Glad we could help with your EIN questions. Please let us know if there is anything else we can do to help!
Melanie answered my questions thoroughly and was kind and courteous throughout the whole conversation.
Hi Melody, thanks for sharing. Please let us know if there is anything else we can do to help!
Michelle was helpful and professional and answered all of my questions to my satisfaction.
Hi John, thanks for sharing. Please let us know if there is anything else we can do to help!
Aimee helped me figure out an issue going on with the system.
Hi Lindsey, thanks for sharing. Please let us know if there is anything else we can do to help!
Aimee was able to quickly and correctly diagnose what was holding up my 3 orders and she was able to quickly answer all my questions. She is a good one. You will want to keep her with legalzoom as long as you can.
We agree, Graydon. Thanks so much for sharing your experience. We'll be sure to let Aimee know if your kind words. Please do not hesitate to contact us for help with anything else.
Aimee was great. She was so competent that I was completely satisfied before ever having to type 50 characters.
Hi Kevin, thanks for taking the time to share this. We're sorry about the character limit requirements. We'll work on making this a better experience.
Melanie was so patient and helpful. Thank you guys for great customer service
Hi Alejandra, thank you so much for taking the time to tweet this excellent review. Please let us know if we can help with anything else.
Brian was very helpful and responsive. I appreciate all my questions being answered promptly and kindly. It's a frustrating time to start your first business and begin learning the various ropes regarding set up and taxes. This was the best service I've received via chat with any company thus far. Thank you Brian!
Hi Kylie, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
Nice when customer service goes smooth! Aimee was fast and helpful! "Chat" is definitely convenient! Thank You!
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sachin, thanks for sharing. Please let us know if we can help with anything else.