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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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Aimee was very quick with responding and was able to help me with what I needed.
I had been trying to get into an account and had multiple email addresses - Aimee was able to find the correct email address and send me a password reset link to finally access my documents.
Hi Emma, thanks for sharing. We're so glad to hear that Aimee was able to get your reset link sent. Please let us know if we can help with anything else.
Aimee was great! Very fast and polite. My order reflected an incorrect address that did not exist, but Aimee assured me on the back end my corrected address was associated with my order and would be filed appropriately. Thanks, Aimee!
Hi Katherine, thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
I am going through a divorce currently, and times are very difficult. I spoke to Melanie on the chat Feature and she got me the documents I needed immediately. I thought it would be a lot harder than it was. She was wonderful!
Hi Sean, thank you so much for taking the time to share this great 5-star review. Divorce can be difficult on anyone and we’re here for you anytime.
I registered my business and realized the email used was wrong after it was purchased. Aimee was able to help me switch the email to correct one.
Hi Eva, glad we were able to resolve your email concerns. Thanks for sharing your experience with Aimee. Please let us know if we can help with anything else.
Addressed and resolved my issue immediately. Submitted my EIN documents promptly.
Thanks for taking the time to share, Whitney. Please let us know if we can help with anything else.
Amazing. All questions were fully answered with detail responses. She also went out of her way to clarify and provide me with links.
Hi Youshea, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
Great experience. Very helpful. Was able to answer my questions.
Hi Alberto, thanks for sharing your experience. Please do not hesitate to contact us for help with anything else.
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Hi Ricky, thank you so much for this great 5-star review. Please let us know if we can help with anything else.
Aimee was able to address all my questions in a timely, friendly/professional and effective manner.
Thanks for sharing your experience, Marloen. Please let us know if we can help with anything else.
I needed assistance with the status of an existing order via live chat. Melanie helped me locate the order and also provided additional information regarding that order without being asked. She went above and beyond to make sure I received the information and assistance that I needed. Thanks Melanie!
Thank so much for sharing your experience, Arielle. Please let us know if we can help with anything else.
Didn't want to call in so started a chat and Aimee was able to take care of my issue right away. Fast and accurate. Saved me a lot of time. Thank you.
Thanks for sharing, please let us know if we can help with anything else.
Aimee was great! I was only in town for a couple of days to sign new wills for my Mother and Father. I could not print out the new wills because it takes 2-4 days to process, but Aimee was able to get the processing expedited to print at the end of the same day, and saved me an additional long trip into town to take care of this for my parents.
Thank You
Glad to know we were able to help and provide you with the expedited service you needed. Thanks so much for sharing, please let us know if we can help with anything else.
Aimee was knowledgeable and efficient in addressing today' concerns regarding my order.
Hi Alexis, thanks for sharing. Please let us know if we can help with anything else.
I needed help getting corporate resolution. Aimee was able to help in a prompt and professional manner.
So happy we could help, John. Thanks so much for sharing and please let us know if we can help with anything else.
Aimee helped with this very quickly. Super helpful, as this was a time-sensitive request! It was nice she sent me a confirmation email to show it's in process! She was great!
Hi Sarah, thank you so much for taking the time to share this excellent review. We're here for you any time.
After initially chatting with another representative who was less than helpful, I was very impressed with Aimee. She first believed that I actually had a problem not seeing my documents available for download and worked around it by emailing the documents directly to me immediately. She was polite, professional and most importantly, helpful.
Hi Carol, glad to know you received the helpful experience you deserved. Thanks so much for sharing, please let us know if we can help with anything else.
Melanie was quick, friendly and knowledgeable. This process is exciting and terrifying and having someone like Melanie to talk to really eased my mind.
Aimee took her time and have me all the info I needed. Well done.
Thanks for sharing, Shannon. Please let us know if we can help with anything else.
Aimee was very helpful and solved my problem. LZ always does a great job for me!
Hi John, glad we could help. Thanks for sharing and please let us know if we can help with anything else.
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Trey, thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else.